Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 22, 2025
✗ SLA Missed (83 biz days late)
🕐 Clock stopped: Canceled (Apr 22, 2026)
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
98d
▶ Clock Running
Status: Assigned
Dec 1 → Apr 22, 2026
98 business days (counted)
Running total: 98 of ? biz days used
Created: Dec 1, 2025
Canceled: Apr 22, 2026
Show SLA Clock Detail (2 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 1 → Dec 1 |
Created |
▶ Running
|
0 |
0 |
| Dec 1 → Apr 22 |
Assigned |
▶ Running
|
98 |
98 |
Coordinators
98.9 days
Over SLA
Created: Dec 1, 2025
Due: Dec 22, 2025
Completed: Apr 22, 2026 (120 days late)
⏱️
98.9d in Assigned
Longest Stage
🔄
2 transitions
Status Changes
⚠️
98.4d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
98.9 days stuck in "Assigned"
⏱️
Total Delay
98.4 business days over SLA thresholds
SLA vs Actual Time by Status
Assigned
98.9d
/ 0.5d SLA
💬 Activities, Notes & Communications
📄
Description
MS40+ ROTARY VANE PUMP
Timeline
📋
Work Order:
WO-01317602
Type:
Repair
Priority:
PC
👷
👷
From:
Entered
To:
Assigned
Duration in Previous:
1h 14m
🚫
From:
Assigned
To:
Canceled
Duration in Previous:
142d 2h
Bottlenecks
Assigned
Duration: 98.9 business days (threshold: 4.0 business hours)
Exceeded by 98.4 business days