Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317607 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Dec 1, 2025 → Jan 5, 2026

✅ Completed
P5 5 business days from creation
Target: Dec 8, 2025
🕐 Clock stopped: Completed (Jan 5)
⏸ 13d excluded (parts wait + holding)
✗ SLA Missed (15d late)
Dispatch 0.0d
Material Management 10.0d
Coordinators 16.6d
Field Work 0.0d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Material Management
10.0 days
Over SLA
Coordinators
16.6 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Dec 1, 2025 Due: Dec 8, 2025 Completed: Jan 5, 2026 (27 days late)
📅
26.0 days Total Age
⏱️
16.0d in Reschedule Longest Stage
🔄
9 transitions Status Changes
⚠️
21.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 164 days old
🚨
Primary Delay 16.0 days stuck in "Reschedule"
⏱️
Total Delay 21.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Awaiting Parts
10.0d / 3.0d SLA
Reschedule
16.0d / 2.0d SLA
Assigned
0.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced right and left handle cover
🔍 Technician Findings
Covers broken
⚠️ Problem Description
Requested by Joe Evans: Push Handle Broken
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Dec 1, 10:32 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
📦
▶
2 Parts Requested Dec 1, 11:14 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 40m
🚨 10.0 business days
🔩
▶
2 3x Parts Added Dec 14, 3:04 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 13d 3h
🚨 16.0 business days
⏱️
2x Labor Added Jan 5, 10:32 AM
Type: Labor
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Jan 5, 10:37 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Reschedule
To: Assigned
Duration in Previous: 21d 19h
✔️
▶
2 Status: Completed Jan 5, 2:31 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Jan 5, 3:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 1m
📨
Status: Invoice Pending by Hannah Shaw Jan 6, 2:24 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22h 50m
💰
Status: Invoiced by Hannah Shaw Jan 6, 2:31 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
⏳ 4.0 business days
🧾
Invoice Created Jan 11, 11:26 AM
Invoice Number: SM-250594

Bottlenecks

Awaiting Parts
Duration: 10.0 business days (threshold: 3.0 business days)
Exceeded by 7.0 business days
Reschedule
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

📦
Parts Order 00085993
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Dec 1, 10:32 AM
Invoice #
SM-250594

Work Details (5)

Name Type Status Qty Amount Date
WL-03037301 Parts Open 1 $0.00 Dec 14, 3:04 PM
WL-03037302 Parts Open 1 $0.00 Dec 14, 3:04 PM
WL-03037303 Expenses Open 1 $0.00 Dec 14, 3:04 PM
WL-03053478 Labor Open 1 $0.00 Jan 5, 10:32 AM
WL-03053479 Labor Open 1 $0.00 Jan 5, 10:32 AM

Details