Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317689 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Dec 1, 2025 → Dec 3, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 8, 2025
🕐 Clock stopped: Completed (Dec 4)
✓ SLA Met (4d early)
Dispatch 0.0d
Coordinators 2.9d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.9 days
Over SLA
Billing
0.0 days
Created: Dec 1, 2025 Due: Dec 8, 2025 Completed: Dec 4, 2025 (4 days early)
📅
2.9 days Total Age
⏱️
2.9d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
2.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 164 days old
🚨
Primary Delay 2.9 days stuck in "Assigned"
⏱️
Total Delay 2.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.9d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced intellidrive belt on bed.
🔍 Technician Findings
Bed driving is not working.
⚠️ Problem Description
Bed driving is not working. Alston, Ray-Anthony

Timeline

📋
▶
2 Work Order Created Dec 1, 12:45 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 1, 1:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 35m
⏳ 3.0 business days
⏱️
▶
2 4x Labor Added Dec 3, 8:18 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2d 6h, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 4, 12:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 40m
📨
Status: Invoice Pending by Hannah Shaw Dec 4, 12:23 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 23m, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 5, 6:00 PM
Invoice Number: SM-248181

Bottlenecks

Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Dec 1, 12:45 PM
Invoice #
SM-248181

Work Details (4)

Name Type Status Qty Amount Date
WL-03025694 Labor Open 1.5 $0.00 Dec 3, 8:18 PM
WL-03025695 Labor Open 1 $0.00 Dec 3, 8:18 PM
WL-03025696 Travel Open 24.6 $0.00 Dec 3, 8:18 PM
WL-03025697 Parts Open 1 $0.00 Dec 3, 8:18 PM

Details