Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317693 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Dec 1, 2025 → Dec 1, 2025

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 1)
✓ SLA Met (29d early)
Dispatch 0.0d
Coordinators 0.3d
Field Work 0.1d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Field Work
0.1 days
Billing
0.4 days
Created: Dec 1, 2025 Due: Dec 31, 2025 Completed: Dec 1, 2025 (30 days early)
📅
0.4 days Total Age
⏱️
1.4d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 164 days old
🚨
Primary Delay 1.4 days stuck in "Closed"
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
DEC PM Evans, Joe
📄 Description
Med Surg Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 1, 12:52 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 1, 1:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 27m
🔧
Status: Tech On Site by Joe Evans Dec 1, 3:33 PM
From: Assigned
To: Tech On Site
Duration in Previous: 2h 12m
⏱️
▶
2 2x Labor Added Dec 1, 3:55 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Tech On Site
To: Completed
Duration in Previous: 22m
🏁
Status: Closed by Joe Evans Dec 1, 4:01 PM
From: Completed
To: Closed
Duration in Previous: 5m
📄
Status: Ready to Bill by Hannah Shaw Dec 2, 1:45 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 44m
📨
Status: Invoice Pending by Hannah Shaw Dec 2, 4:35 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 49m, 0m
⏳ 3.9 business days
🧾
Invoice Created Dec 7, 9:03 PM
Invoice Number: SM-248015

Bottlenecks

Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Dec 1, 12:52 PM
Invoice #
SM-248015

Work Details (2)

Name Type Status Qty Amount Date
WL-03022665 Labor Open 0.5 $0.00 Dec 1, 3:55 PM
WL-03022666 Labor Open 0.43333333333333 $0.00 Dec 1, 3:55 PM

Details