Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317704 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Dec 1, 2025 → Dec 1, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 8, 2025
🕐 Clock stopped: Completed (Dec 2)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.3d
Field Work 0.6d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Field Work
0.6 days
Billing
0.3 days
Created: Dec 1, 2025 Due: Dec 8, 2025 Completed: Dec 2, 2025 (6 days early)
📅
0.9 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
7 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed on schedule
Invoiced • 164 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced accent panels
🔍 Technician Findings
Accent panels coming off siderail.
⚠️ Problem Description
Requested by Joe Evans: Accent panel worn
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 1, 1:53 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 1, 3:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 48m
🔧
▶
2 Status: Tech On Site Dec 1, 4:03 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Parts
Status: Open
Qty: 0.98333333333333, 0.78333333333333, 2
✔️
▶
2 Status: Completed Dec 1, 8:42 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 2, 2:01 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 17m
📨
Status: Invoice Pending by Hannah Shaw Dec 2, 4:35 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 33m, 0m
⏳ 3.9 business days
🧾
Invoice Created Dec 7, 9:03 PM
Invoice Number: SM-248015

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Dec 1, 1:53 PM
Invoice #
SM-248015

Work Details (3)

Name Type Status Qty Amount Date
WL-03022676 Labor Open 0.98333333333333 $0.00 Dec 1, 4:05 PM
WL-03022677 Labor Open 0.78333333333333 $0.00 Dec 1, 4:05 PM
WL-03022678 Parts Open 2 $0.00 Dec 1, 4:05 PM

Details