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WO-01317712 ↗ ServiceMax

WEST ORANGE FIRE DEPARTMENT • Annual Annuity • P5

📍 West Orange FD - Station 5 — 25 Mount Pleasant Pl, West Orange NJ, 07052

Dec 1, 2025 → Dec 1, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 8, 2025
🕐 Clock stopped: Completed (Dec 1)
✓ SLA Met (6d early)
Billing 1.6d
✓ SLA Met
Billing
1.6 days
Over SLA
Created: Dec 1, 2025 Due: Dec 8, 2025 Completed: Dec 1, 2025 (7 days early)
📅
0.0 days Total Age
⏱️
1.6d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 164 days old
🚨
Primary Delay 1.6 days stuck in "Ready to Bill"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready to Bill
1.6d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Annuity - MANUALGEN
🔧 Work Performed
NO: 189820 (2025) (5) Stretcher, Stair Chair, Lockdown System Bundle @ $590 ea. (3) Stretcher Only @ $530 ea. Service @ 3 Sites (Stations 3, 4, & 5) Annual $4,540 1 PM per year 2 Unscheduled repair calls per year (all parts billable for repairs)
⚠️ Problem Description
NO: 189820 (2025) (5) Stretcher, Stair Chair, Lockdown System Bundle @ $590 ea. (3) Stretcher Only @ $530 ea. Service @ 3 Sites (Stations 3, 4, & 5) Annual $4,540 1 PM per year 2 Unscheduled repair calls per year (all parts billable for repairs)

Timeline

📋
▶
4 Work Order Created Dec 1, 2:21 PM
Work Order Created → Status: Assigned → Labor Added → Status: Ready to Bill
👷
Status: Assigned by Natosha Beierschmitt
From: Ready to Bill, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
📄
Status: Ready to Bill by Natosha Beierschmitt
From: Closed
To: Ready to Bill
Duration in Previous: 1m
📨
▶
3 Status: Invoice Pending Dec 2, 10:49 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-247945
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Annual Annuity
Branch
ERLA - PROD
Technician
Natosha Beierschmitt
Scheduled
N/A
Created
Dec 1, 2:21 PM
Invoice #
SM-247945

Work Details (1)

Name Type Status Qty Amount Date
WL-03022557 Labor Open 1 $4,540.00 Dec 1, 2:21 PM

Details