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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317739 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Veterans Affairs Puget Sound Health Care — 1660 S. Columbian Way, Seattle WA, 98108

Dec 1, 2025 → Feb 1, 2026

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Feb 1)
✗ SLA Missed (32d late)
Coordinators 45.1d
Billing 1.5d
✗ SLA Missed
Coordinators
45.1 days
Over SLA
Billing
1.5 days
Created: Dec 1, 2025 Due: Dec 31, 2026 Completed: Feb 1, 2026 (333 days early)
📅
44.5 days Total Age
⏱️
41.6d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
45.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
33 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Jan 26, 2026
Visit 2 Jan 27, 2026
Visit 3 Jan 28, 2026
Visit 4 Jan 29, 2026
Visit 5 Jan 30, 2026

AI Analysis

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Completed with significant delays
Invoiced • 164 days old
🚨
Primary Delay 41.6 days stuck in "Scheduled"
⏱️
Total Delay 45.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
41.6d / 2.0d SLA
Ready for Scheduling
3.5d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/1/2025 NNL ; 1445 LV avail; 1455 LM w/Sheila re cnfm; 1852 Sheila cnfm; ack cnfm; LM w/LV; LV double booked; LM w/DC,GS,MJ,JK,AM,TN,SS,ES; 2023 TN avail; 2043 LM w/Sheila re cnfm; 12/2/25 0918 Sheila cnfm; ack cnfm, LM w/TN; 12/4/2025 1410 CM 2nd msg w/TN; 1417 TN ack cnfm

Timeline

📋
▶
3 Work Order Created Dec 1, 2:56 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Dec 4, 2:20 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 23h
🚨 38.0 business days
⏱️
▶
3 Labor Added Jan 26, 10:07 PM
Labor Added → 2x Labor Added → Expenses Added
⏱️
2x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 4, 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.2 business days
⏱️
▶
2 Labor Added Jan 28, 10:24 AM
Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
4x Expenses Added Jan 28, 12:49 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Jan 28, 1:08 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 Labor Added Jan 28, 8:44 PM
Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 2x Labor Added Jan 28, 8:50 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
▶
2 2x Expenses Added Jan 29, 3:59 PM
2x Expenses Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added Jan 29, 4:35 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 Labor Added Jan 30, 10:47 AM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
2x Expenses Added Jan 30, 10:53 AM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 3x Expenses Added Jan 30, 2:11 PM
3x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Jan 30, 5:24 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 0.8 business days
⏱️
Labor Added Feb 1, 10:29 AM
Type: Labor
Status: Open
Qty: 9
✔️
Status: Completed by Tikisha Nock Feb 1, 10:48 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 58d 20h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 5, 3:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 4h
📨
Status: Invoice Pending by Hannah Shaw Feb 5, 5:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 21m
⏳ 1.8 business days
🧾
▶
2 Invoice Created Feb 6, 6:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 0h

Bottlenecks

Ready for Scheduling
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Scheduled
Duration: 41.6 business days (threshold: 2.0 business days)
Exceeded by 39.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Tikisha Nock
Scheduled
Jan 26, 2:00 PM
Created
Dec 1, 2:56 PM
Invoice #
SM-253121

Work Details (33)

Name Type Status Qty Amount Date
WL-03079529 Labor Open 7.5 $300.00 Jan 26, 10:07 PM
WL-03079530 Labor Open 4 $977.00 Jan 26, 10:09 PM
WL-03079531 Expenses Open 1 $68.00 Jan 26, 10:10 PM
WL-03079532 Expenses Open 1 $79.96 Jan 26, 10:12 PM
WL-03081313 Labor Open 0.5 $20.00 Jan 28, 10:24 AM
WL-03081321 Expenses Open 1 $68.00 Jan 28, 10:27 AM
WL-03081322 Expenses Open 1 $68.00 Jan 28, 10:27 AM
WL-03081598 Expenses Open 1 $216.24 Jan 28, 12:49 PM
WL-03081599 Expenses Open 1 $216.24 Jan 28, 12:49 PM
WL-03081600 Expenses Open 1 $216.24 Jan 28, 12:49 PM
WL-03081601 Expenses Open 1 $216.24 Jan 28, 12:49 PM
WL-03081634 Expenses Open 1 $223.31 Jan 28, 1:08 PM
WL-03082619 Labor Open 0.5 $20.00 Jan 28, 8:44 PM
WL-03082620 Labor Open 8 $977.00 Jan 28, 8:47 PM
WL-03082621 Labor Open 0.5 $20.00 Jan 28, 8:48 PM
WL-03082640 Labor Open 0.5 $20.00 Jan 28, 8:50 PM
WL-03082642 Labor Open 8 $977.00 Jan 28, 8:51 PM
WL-03082643 Labor Open 0.5 $20.00 Jan 28, 8:52 PM
WL-03083681 Expenses Open 1 $68.00 Jan 29, 3:59 PM
WL-03083683 Expenses Open 1 $68.00 Jan 29, 3:59 PM
WL-03083696 Labor Open 8 $977.00 Jan 29, 4:02 PM
WL-03083737 Labor Open 0.5 $20.00 Jan 29, 4:35 PM
WL-03084779 Labor Open 0.5 $20.00 Jan 30, 10:47 AM
WL-03084792 Labor Open 0.5 $20.00 Jan 30, 10:51 AM
WL-03084804 Labor Open 5 $977.00 Jan 30, 10:52 AM
WL-03084805 Expenses Open 1 $84.95 Jan 30, 10:53 AM
WL-03084815 Expenses Open 1 $8.80 Jan 30, 10:53 AM
WL-03085246 Expenses Open 1 $66.00 Jan 30, 2:11 PM
WL-03085248 Expenses Open 1 $66.00 Jan 30, 2:12 PM
WL-03085251 Expenses Open 1 $66.00 Jan 30, 2:12 PM
WL-03085252 Expenses Open 1 $66.00 Jan 30, 2:13 PM
WL-03085730 Expenses Open 1 $459.62 Jan 30, 5:24 PM
WL-03087005 Labor Open 9 $360.00 Feb 1, 10:29 AM

Details