Work Order 360 View

🔧 Work Performed

Replaced PC. Had hdmi screen connector from touch screen. Had to contact L2 to figure out how to connect. (Was an adapter in screen housing). Powered unit on. Kiosk came up offline (kiosk is presently offline due to location signal and lack of hard line). Performed preventative maintenance and cleaned kiosk. Verified blood pressure calibration and scale accuracy. Performed self test. No sound. Had to configure settings in pc. Sound working. Contacted L2 to deploy PC.

🔍 Technician Findings

Kiosk unplugged.

⚠️ Problem Description

Special Instructions: Reported by client: The Higi station is not booting up. It is displaying a no sync error on the screen. The station has been restarted to same result. Please check and restore full functionality. Call Tami at 585-463-4000 or email tami.hetzer@wegmans.com to schedule the onsite visit. Special Instructions: Reported by client: The Higi station is not booting up. It is displaying a no sync error on the screen. The station has been restarted to same result. Please check and restore full functionality. Call Tami at 585-463-4000 or email tami.hetzer@wegmans.com to schedule the onsite visit. Special Instructions: Reported by client: The Higi station is not booting up. It is displaying a no sync error on the screen. The station has been restarted to same result. Please check and restore full functionality. Call Tami at 585-463-4000 or email tami.hetzer@wegmans.com to schedule the onsite visit. Tech will be sent a PC for replacement. Tech must replace PC kit but do not transfer graphics card from old to new PC. Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts." **IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call. Use this password to access the kiosk: miker0me0g0lfech0 If swapping out a PC, you would use: miker0me0g0lfech0 There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational. **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.** Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf

📄 Description

Higi Green Kiosk with a Wifi Installed and Storm Key pad

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SNOTE

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