Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317791 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 WEST VIRGINIA UNIVERSITY HOSPITAL — 1 MEDICAL CENTER DR, MORGANTOWN WV, 26506

Dec 1, 2025 → Feb 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 22, 2025
✗ SLA Missed (52 biz days late)
Active: 48 biz days
🕐 Clock stopped: Canceled (Feb 10, 2026)
48d
▶ Clock Running
Status: Created
Dec 1 → Feb 10, 2026
48 business days (counted)
Running total: 48 of ? biz days used
Created: Dec 1, 2025 Canceled: Feb 10, 2026
Dispatch 48.2d
✗ SLA Missed
Dispatch
48.2 days
Over SLA
Created: Dec 1, 2025 Due: Nov 22, 2025 Completed: Feb 10, 2026 (79 days late)
📅
48.2 days Total Age
⏱️
48.2d in Entered Longest Stage
🔄
1 transitions Status Changes
⚠️
47.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 255 days old
🚨
Primary Delay 48.2 days stuck in "Entered"
⏱️
Total Delay 47.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
48.2d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/10/2026 RArnold - Wo not needed. GE FE completed additional work.

12/01/2025 SRobinson- Created follow up WO as requested. (Old WO-01307524) -Follow up notes - mattress and north handle needs installed


-Previous notes -

11/12/2025 DMalloy -Dispatching for FSE Eric to be onsite on next week 11/19 with Fanfan.

⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25331003SA Scale serial number(s): N/A *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
"GEHC MIC Installation -1 Giraffe Omnibed Carestation

Timeline

📋
Work Order Created Dec 1, 5:01 PM
Work Order: WO-01317791
Type: Installation
Priority: PC
🚨 48.9 business days
🚫
Status: Canceled by Rebecca Arnold Feb 10, 9:12 AM
From: Entered
To: Canceled
Duration in Previous: 70d 16h

Bottlenecks

Entered
Duration: 48.2 business days (threshold: 4.0 business hours)
Exceeded by 47.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Dec 1, 5:01 PM
Invoice #
N/A

Details