Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317806 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Dec 1, 2025 → Feb 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (25 biz days late)
Active: 47 biz days
🕐 Clock stopped: Completed (Feb 9, 2026)
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
47d
▶ Clock Running
Status: Assigned
Dec 1 → Feb 9, 2026
47 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 47 of ? biz days used
Created: Dec 1, 2025 Completed: Feb 9, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0
Dec 1 → Dec 1 Ready for Scheduling ▶ Running 0 0
Dec 1 → Feb 9 Assigned ▶ Running 47 47
Feb 9 → Feb 9 Tech On Site ▶ Running 0 47
Dispatch 0.0d
Coordinators 47.2d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
47.2 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Dec 1, 2025 Due: Feb 28, 2026 Completed: Feb 9, 2026 (19 days early)
📅
47.2 days Total Age
⏱️
47.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
49.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Mark Stelter — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 18, 2025
Visit 2 Feb 9, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 255 days old
🚨
Primary Delay 47.0 days stuck in "Assigned"
⏱️
Total Delay 49.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
47.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
4.3d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
'26.01.29_MStelter: Cannot complete PM until Repair WO-01327339 is completed. Am waiting on parts for that repair.
🔧 Work Performed
'25.02.09_MStelter: tired of waiting for the electrical reel to arrive, I removed the shroud and discovered that the reel connector was loose. By tightening this connector, I was able to reduce the resistance to an acceptable level. All checks passed. '25.12.18_MStelter: Attempted PM but electrical resistance was just a bit out of range so am creating a Repair WO and waiting to repair before finishing PM.
🔍 Technician Findings
'25.12.18_MStelter: Asset is due for PM.
⚠️ Problem Description
Request PM WO Stelter, Mark
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Dec 1, 5:36 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Dec 1, 6:38 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: a0hVU000000vCcLYAU, Mark Stelter
🚨 13.7 business days
⏱️
Labor Added Dec 18, 6:24 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 34.7 business days
🔧
Status: Tech On Site by Mark Stelter Feb 9, 4:20 PM
From: Assigned
To: Tech On Site
Duration in Previous: 69d 21h
⏱️
▶
2 2x Labor Added Feb 9, 4:35 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Mark Stelter
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 17m, 0m
⏳ 4.9 business days
📄
▶
2 Status: Ready to Bill Feb 13, 9:22 AM
Status: Ready to Bill → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
Status: Invoice Pending by Hannah Shaw Feb 13, 10:11 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 47m, 0m
⏳ 1.0 business days
🧾
Invoice Created Feb 16, 9:00 AM
Invoice Number: SM-253966

Bottlenecks

Assigned
Duration: 47.0 business days (threshold: 4.0 business hours)
Exceeded by 46.5 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Dec 1, 5:36 PM
Invoice #
SM-253966

Work Details (3)

Name Type Status Qty Amount Date
WL-03042494 Labor Open 0.5 $0.00 Dec 18, 6:24 PM
WL-03098049 Labor Open 1 $0.00 Feb 9, 4:35 PM
WL-03098050 Labor Open 1 $0.00 Feb 9, 4:35 PM

Details