📍 McKay Dee Hospital — 4401 Harrison Blvd, Ogden UT, 32547
Dec 1, 2025 → Mar 20, 2026
✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (54 biz days late)
Active: 74 biz days
🕐 Clock stopped: Completed (Mar 22, 2026)
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 9, 2025
5 business days (counted)
Running total: 5 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Dec 9 → Jan 13, 2026
23 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 21, 2026
5 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 21 → Jan 22, 2026
1 business day (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 34 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Jan 22 → Mar 10, 2026
32 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 66 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Mar 10 → Mar 22, 2026
8 business days (counted)
Running total: 74 of ? biz days used
Created: Dec 2, 2025Completed: Mar 22, 2026
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 2 → Dec 2
Scheduled
▶ Running
0
0
Dec 2 → Dec 9
Ready for Scheduling
▶ Running
5
5
Dec 9 → Jan 13
Scheduled
▶ Running
23
28
Jan 13 → Jan 21
Ready for Scheduling
▶ Running
5
33
Jan 21 → Jan 22
Scheduled
▶ Running
1
34
Jan 22 → Jan 22
Ready for Scheduling
▶ Running
0
34
Jan 22 → Mar 10
Scheduled
▶ Running
32
66
Mar 10 → Mar 10
Ready for Scheduling
▶ Running
0
66
Mar 10 → Mar 22
Scheduled
▶ Running
8
74
Coordinators76.8d
Billing2.4d
✗ SLA Missed
Coordinators
76.8 days
Over SLA
Billing
2.4 days
Over SLA
Created: Dec 2, 2025
Due: Dec 31, 2026
Completed: Mar 20, 2026 (286 days early)
📅
75.0 daysTotal Age
⏱️
33.0d in ScheduledLongest Stage
🔄
13 transitionsStatus Changes
⚠️
71.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
36 linesWork Details
🚩
5 visitsOn-Site Trips
📋
CoordinatorScheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1Mar 16, 2026
Visit 2Mar 17, 2026
Visit 3Mar 18, 2026
Visit 4Mar 19, 2026
Visit 5Mar 20, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 257 days old
🚨
Primary Delay33.0 days stuck in "Scheduled"
⏱️
Total Delay71.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
65.3d / 2.0d SLA
Ready for Scheduling
11.5d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.8d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/1/2025 1924 CM ack msg; LM w/DR; 12/3/2025 1406 CM 2nd msg w/DR; 12/8/2025 1212 CM 3rd msg w/DR; 1225 DR avail; LM w/Inhae re cnfm; 2045 Inhae cnfm; ack cnfm; LM w/DR; 2055 DR ack cnfm; 1/13/2026 1447 chg req. from Inhae; 1833 ack msg; LM w/DR; 1/16/2026 1747 Inhae says no firm schedule; 1/21/2026 1647 update; 1837 LM w/DR; 1920 DR okay ; 1942 LM w/Inhae re cnfm; 2000 Inhae cnfm; 2026 ack cnfm; LM w/DR;2025 DR ack cnfm; 3/10/2026 1517 Inhae req. chg from 0800-1600 to 1100-1900 T-Th; ack msg; LM w/DR; 1556 DR okay; 1656 LM w/Inhae re cnfm; 1659 Inhae cnfm; 1812 ack cnfm; LM w/DR; 1813 DR ack cnfm
📅
SEC3URE
Mar 17, 2026 12:00pm – 8:00pm
Work Order: WO-01317811
Location: McKay Dee Hospital
Address: 4401 Harrison Blvd, Ogden, UT 32547
Contact Name: Inhae Park
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005LL9pYAG
📅
SEC3URE
Mar 18, 2026 12:00pm – 8:00pm
Work Order: WO-01317811
Location: McKay Dee Hospital
Address: 4401 Harrison Blvd, Ogden, UT 32547
Contact Name: Inhae Park
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005LL9pYAG
📅
SEC3URE
Mar 19, 2026 12:00pm – 8:00pm
Work Order: WO-01317811
Location: McKay Dee Hospital
Address: 4401 Harrison Blvd, Ogden, UT 32547
Contact Name: Inhae Park
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005LL9pYAG
📅
SEC3URE
Mar 20, 2026 9:00am – 1:00pm
Work Order: WO-01317811
Location: McKay Dee Hospital
Address: 4401 Harrison Blvd, Ogden, UT 32547
Contact Name: Inhae Park
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005LL9pYAG
Timeline
📋
▶
3
Work Order Created Dec 1, 7:24 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From:Entered
To:Scheduled
Duration in Previous:0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From:Scheduled
To:Ready for Scheduling
Duration in Previous:1m
⚠️6.6 business days
👷
▶
2
Technician Assigned Dec 9, 9:22 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From:Ready for Scheduling
To:Scheduled
Duration in Previous:7d 13h
🚨24.0 business days
📅
Status: Ready for Scheduling by Caitlin McgeeJan 13, 6:33 PM
From:Scheduled
To:Ready for Scheduling
Duration in Previous:35d 9h
⚠️5.7 business days
📅
▶
2
Dispatch Scheduled Jan 21, 6:37 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling
To:Scheduled
Duration in Previous:8d 0h
📅
Status: Ready for Scheduling by Caitlin McgeeJan 21, 7:42 PM
From:Scheduled
To:Ready for Scheduling
Duration in Previous:1h 4m
🗓️
Status: Scheduled by Caitlin McgeeJan 21, 8:27 PM
From:Ready for Scheduling
To:Scheduled
Duration in Previous:44m
🚨33.4 business days
📅
Status: Ready for Scheduling by Caitlin McgeeMar 10, 3:55 PM