📍 McKay Dee Hospital — 4401 Harrison Blvd, Ogden UT, 32547
Dec 1, 2025 → Mar 27, 2026
✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (59 biz days late)
Active: 79 biz days
🕐 Clock stopped: Completed (Mar 29, 2026)
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 9, 2025
5 business days (counted)
Running total: 5 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Dec 9 → Jan 13, 2026
23 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 22, 2026
6 business days (counted)
Running total: 34 of ? biz days used
45d
▶ Clock Running
Status: Scheduled
Jan 22 → Mar 29, 2026
45 business days (counted)
Running total: 79 of ? biz days used
Created: Dec 2, 2025Completed: Mar 29, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 2 → Dec 2
Created
▶ Running
0
0
Dec 2 → Dec 2
Scheduled
▶ Running
0
0
Dec 2 → Dec 9
Ready for Scheduling
▶ Running
5
5
Dec 9 → Jan 13
Scheduled
▶ Running
23
28
Jan 13 → Jan 22
Ready for Scheduling
▶ Running
6
34
Jan 22 → Mar 29
Scheduled
▶ Running
45
79
Coordinators81.2d
Billing3.6d
✗ SLA Missed
Coordinators
81.2 days
Over SLA
Billing
3.6 days
Over SLA
Created: Dec 2, 2025
Due: Dec 31, 2026
Completed: Mar 27, 2026 (279 days early)
📅
80.0 daysTotal Age
⏱️
46.0d in ScheduledLongest Stage
🔄
8 transitionsStatus Changes
⚠️
78.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
29 linesWork Details
🚩
5 visitsOn-Site Trips
📋
CoordinatorScheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1Mar 23, 2026
Visit 2Mar 24, 2026
Visit 3Mar 25, 2026
Visit 4Mar 26, 2026
Visit 5Mar 27, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 257 days old
🚨
Primary Delay46.0 days stuck in "Scheduled"
⏱️
Total Delay78.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
11.2d / 1.0d SLA
Scheduled
70.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/1/2025 1924 CM ack msg; LM w/DR; 12/3/2025 1406 CM 2nd msg w/DR; 12/8/2025 1212 CM 3rd msg w/DR; 1225 DR avail; LM w/Inhae re cnfm; 2045 Inhae cnfm; ack cnfm; LM w/DR; 2055 DR ack cnfm; 1/13/2026 1447 chg req. from Inhae; 1833 ack msg; LM w/DR; 1/16/2026 1747 Inhae says no firm schedule; 1/21/2026 1647 update; 1837 LM w/DR ; 1942 LM w/Inhae re cnfm; 2000 Inhae cnfm; 2026 ack cnfm; LM w/DR;2025 DR ack cnfm
📅
SEC3URE
Mar 27, 2026 9:00am – 1:00pm
Work Order: WO-01317812
Location: McKay Dee Hospital
Address: 4401 Harrison Blvd, Ogden, UT 32547
Contact Name: Inhae Park
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005LLBRYA4
📅
SEC3URE
Mar 26, 2026 9:00am – 5:00pm
Work Order: WO-01317812
Location: McKay Dee Hospital
Address: 4401 Harrison Blvd, Ogden, UT 32547
Contact Name: Inhae Park
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005LLBRYA4
📅
SEC3URE
Mar 25, 2026 9:00am – 5:00pm
Work Order: WO-01317812
Location: McKay Dee Hospital
Address: 4401 Harrison Blvd, Ogden, UT 32547
Contact Name: Inhae Park
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005LLBRYA4
📅
SEC3URE
Mar 24, 2026 9:00am – 5:00pm
Work Order: WO-01317812
Location: McKay Dee Hospital
Address: 4401 Harrison Blvd, Ogden, UT 32547
Contact Name: Inhae Park
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005LLBRYA4
Timeline
📋
▶
2
Work Order Created Dec 1, 7:26 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling, Scheduled
To:Scheduled, Ready for Scheduling
Duration in Previous:0m
⚠️6.6 business days
🗓️
▶
2
Status: Scheduled Dec 9, 9:18 AM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician:Diane Rovatsos
🚨24.0 business days
📅
Status: Ready for Scheduling by Caitlin McgeeJan 13, 6:36 PM