Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318122 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth - Minneola — 1800 N Hancock Rd, Minneola FL, 34715

Dec 2, 2025 → Dec 15, 2025

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
⚠ 32 biz days overdue
Active: 176 biz days
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 16, 2025
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Completed
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Closed
Dec 16 → Dec 17, 2025
1 business day (counted)
Running total: 11 of ? biz days used
36d
▶ Clock Running
Status: Billing Review
Dec 17 → Feb 10, 2026
36 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 10 → Mar 2, 2026
13 business days (counted)
Running total: 60 of ? biz days used
32d
▶ Clock Running
Status: Closed
Mar 2 → Apr 15, 2026
32 business days (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: Billing Review
Apr 15 → Apr 29, 2026
10 business days (counted)
Running total: 102 of ? biz days used
74d
▶ Clock Running
Status: Incomplete
Apr 29 → Aug 14, 2026
74 business days (counted)
Running total: 176 of ? biz days used
Created: Dec 2, 2025 Today
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0
Dec 2 → Dec 16 Scheduled ▶ Running 10 10
Dec 16 → Dec 16 Completed ▶ Running 0 10
Dec 16 → Dec 17 Closed ▶ Running 1 11
Dec 17 → Feb 10 Billing Review ▶ Running 36 47
Feb 10 → Mar 2 WO Correction Needed ▶ Running 13 60
Mar 2 → Apr 15 Closed ▶ Running 32 92
Apr 15 → Apr 29 Billing Review ▶ Running 10 102
Apr 29 → Aug 14 Incomplete ▶ Running 74 176
Coordinators 10.5d
Billing 61.0d
⚠ Overdue
Coordinators
10.5 days
Over SLA
Billing
61.0 days
Over SLA
Created: Dec 2, 2025 Due: Jun 30, 2026 (45 days overdue)
📅
10.5 days Total Age
⏱️
36.9d in Billing Review Longest Stage
🔄
7 transitions Status Changes
⚠️
84.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Incomplete • 254 days old
🚨
Primary Delay 36.9 days stuck in "Billing Review"
⏱️
Total Delay 84.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
10.5d / 2.0d SLA
Closed
34.1d / 1.0d SLA
Billing Review
47.9d / 2.0d SLA
WO Correction Needed
13.1d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/29/26 DPatton - missing both SN pictures


4/15 DP - Missing both SN pictures (N/A listed in Customer Case)

1/30/26 DPatton - N/A listed as SN for nosecone. OK to proceed?

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 2, 9:25 AM
Work Order: WO-01318122
Type: Upgrade
Priority: PC
👷
▶
3 Technician Assigned Dec 2, 9:34 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-12-02T05:00:00.000+0000, 2025-12-02T00:00:00.000+0000, 2025-12-01T13:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 8m
🚨 10.0 business days
⏱️
▶
2 Labor Added Dec 15, 10:38 PM
Labor Added → Status: Completed
✔️
Status: Completed by Horace Barnes
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 13d 13h, 0m
⏳ 2.2 business days
💵
Status: Billing Review by Diane Patton Dec 17, 11:29 AM
From: Closed
To: Billing Review
Duration in Previous: 1d 12h
🚨 37.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 10, 6:13 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 55d 6h
🚨 13.7 business days
🏁
Status: Closed by Horace Barnes Mar 2, 5:57 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 19d 23h
🚨 32.8 business days
💵
Status: Billing Review by Diane Patton Apr 15, 12:39 PM
From: Closed
To: Billing Review
Duration in Previous: 43d 17h
🚨 11.0 business days
⚠️
Status: Incomplete by Diane Patton Apr 29, 4:34 PM
From: Billing Review
To: Incomplete
Duration in Previous: 14d 3h

Bottlenecks

Scheduled
Duration: 10.5 business days (threshold: 2.0 business days)
Exceeded by 8.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 36.9 business days (threshold: 2.0 business days)
Exceeded by 34.9 business days
Closed
Duration: 32.1 business days (threshold: 1.0 business days)
Exceeded by 31.1 business days
Billing Review
Duration: 10.9 business days (threshold: 2.0 business days)
Exceeded by 8.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Incomplete
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
Dec 1, 8:00 AM
Created
Dec 2, 9:25 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03038766 Labor Open 0.75 $56.48 Dec 15, 10:38 PM

Details