Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318153 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 2, 2025 → Dec 4, 2025

✅ Completed
PC Per client agreement
Target: Dec 23, 2025
🕐 Clock stopped: Completed (Dec 4)
✓ SLA Met (19d early)
Dispatch 0.0d
Coordinators 3.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.0 days
Over SLA
Billing
0.3 days
Created: Dec 2, 2025 Due: Dec 23, 2025 Completed: Dec 4, 2025 (19 days early)
📅
3.0 days Total Age
⏱️
3.0d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 163 days old
🚨
Primary Delay 3.0 days stuck in "Assigned"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.0d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE IDP3 - STD 24V SPL N

Timeline

📋
▶
4 Work Order Created Dec 2, 11:01 AM
Work Order Created → Parts Added → Status: Assigned → Technician Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 1m
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
⏳ 3.0 business days
✔️
Status: Completed by Tami Dawe Dec 4, 2:57 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2d 3h, 0m
📄
Status: Ready to Bill by Tami Dawe Dec 5, 10:36 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 39m
📨
Status: Invoice Pending by Hannah Shaw Dec 5, 1:04 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 28m, 0m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:18 PM
Invoice Number: SM-248379

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Dec 2, 11:01 AM
Invoice #
SM-248379

Work Details (1)

Name Type Status Qty Amount Date
WL-03023469 Parts Open 1 $603.50 Dec 2, 11:02 AM

Details