Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318158 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Mercy Memorial Hospital — 904 Scioto St, Urbana OH, 43078

Dec 2, 2025 → Feb 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (25 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Feb 8, 2026)
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
45d
▶ Clock Running
Status: Scheduled
Dec 2 → Feb 8, 2026
45 business days (counted)
Running total: 45 of ? biz days used
Created: Dec 2, 2025 Completed: Feb 8, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0
Dec 2 → Dec 2 Scheduled ▶ Running 0 0
Dec 2 → Dec 2 Ready for Scheduling ▶ Running 0 0
Dec 2 → Feb 8 Scheduled ▶ Running 45 45
Dispatch 0.0d
Coordinators 46.0d
Billing 2.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
46.0 days
Over SLA
Billing
2.4 days
Over SLA
Created: Dec 2, 2025 Due: Dec 31, 2026 Completed: Feb 8, 2026 (326 days early)
📅
46.0 days Total Age
⏱️
45.8d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
47.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
28 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 3, 2026
Visit 2 Feb 4, 2026
Visit 3 Feb 5, 2026
Visit 4 Feb 6, 2026
Visit 5 Feb 7, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 255 days old
🚨
Primary Delay 45.8 days stuck in "Scheduled"
⏱️
Total Delay 47.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
45.8d / 2.0d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/2/25 1115 LM w/JBu; 1125 JBu avail - LM w/Lori re cnfm; 1144 Lori cnfm; ack cnfm, LM w/JBu; 1233 JaB ack cnfm

Timeline

📋
▶
3 Work Order Created Dec 2, 11:17 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m
🗓️
▶
2 Status: Scheduled Dec 2, 12:37 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Jacqueline Burns
🚨 43.0 business days
⏱️
▶
2 4x Labor Added Feb 3, 9:44 PM
4x Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 3.3 business days
⏱️
▶
3 4x Labor Added Feb 6, 4:17 PM
4x Labor Added → 4x Labor Added → 3x Labor Added
⏱️
4x Labor Added
Type: Labor
Status: Open
Qty: 0.75, 0.016666666666667, 8
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.016666666666667, 1.25
⏳ 1.0 business days
⏱️
▶
2 2x Labor Added Feb 7, 4:39 PM
2x Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 340
💵
▶
2 4x Expenses Added Feb 7, 4:45 PM
4x Expenses Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Jacqueline Burns Feb 7, 11:43 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 67d 11h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 12, 3:36 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 15h
📨
Status: Invoice Pending by Timothy Amburgey Feb 13, 8:53 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 16m
💰
▶
2 Status: Invoiced Feb 13, 4:17 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253952

Bottlenecks

Scheduled
Duration: 45.8 business days (threshold: 2.0 business days)
Exceeded by 43.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Jacqueline Burns
Scheduled
Feb 3, 4:00 PM
Created
Dec 2, 11:17 AM
Invoice #
SM-253952

Work Details (28)

Name Type Status Qty Amount Date
WL-03090549 Labor Open 3.25 $130.00 Feb 3, 9:44 PM
WL-03090550 Labor Open 0.25 $830.00 Feb 3, 9:44 PM
WL-03090551 Labor Open 8 $76.00 Feb 3, 9:44 PM
WL-03090552 Labor Open 0.75 $30.00 Feb 3, 9:44 PM
WL-03090560 Expenses Open 1 $68.00 Feb 3, 9:46 PM
WL-03090561 Expenses Open 1 $154.58 Feb 3, 9:46 PM
WL-03095736 Labor Open 0.016666666666667 $830.00 Feb 6, 4:17 PM
WL-03095739 Labor Open 0.75 $30.00 Feb 6, 4:17 PM
WL-03095738 Labor Open 0.75 $30.00 Feb 6, 4:17 PM
WL-03095737 Labor Open 8 $76.00 Feb 6, 4:17 PM
WL-03095745 Labor Open 0.75 $30.00 Feb 6, 4:19 PM
WL-03095744 Labor Open 0.016666666666667 $830.00 Feb 6, 4:19 PM
WL-03095746 Labor Open 8 $76.00 Feb 6, 4:19 PM
WL-03095747 Labor Open 0.75 $30.00 Feb 6, 4:19 PM
WL-03095766 Labor Open 8 $76.00 Feb 6, 4:22 PM
WL-03095764 Labor Open 0.016666666666667 $895.00 Feb 6, 4:22 PM
WL-03095765 Labor Open 1.25 $50.00 Feb 6, 4:22 PM
WL-03096661 Labor Open 2.5 $100.00 Feb 7, 4:39 PM
WL-03096660 Labor Open 1 $40.00 Feb 7, 4:39 PM
WL-03096663 Travel Open 340 $244.80 Feb 7, 4:41 PM
WL-03096662 Travel Open 340 $244.80 Feb 7, 4:41 PM
WL-03096664 Expenses Open 1 $68.00 Feb 7, 4:45 PM
WL-03096665 Expenses Open 1 $68.00 Feb 7, 4:45 PM
WL-03096666 Expenses Open 1 $68.00 Feb 7, 4:45 PM
WL-03096667 Expenses Open 1 $68.00 Feb 7, 4:45 PM
WL-03096669 Expenses Open 1 $154.58 Feb 7, 4:48 PM
WL-03096668 Expenses Open 1 $154.58 Feb 7, 4:48 PM
WL-03096670 Expenses Open 1 $154.58 Feb 7, 4:48 PM

Details