Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318171 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Vanderbilt University Medical Center — 111 22nd Ave. S., Nashville TN, 37232

Dec 2, 2025 → Feb 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (24 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 3, 2025
1 business day (counted)
Running total: 1 of ? biz days used
44d
▶ Clock Running
Status: Scheduled
Dec 3 → Feb 6, 2026
44 business days (counted)
Running total: 45 of ? biz days used
Created: Dec 2, 2025 Completed: Feb 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0
Dec 2 → Dec 2 Scheduled ▶ Running 0 0
Dec 2 → Dec 3 Ready for Scheduling ▶ Running 1 1
Dec 3 → Feb 6 Scheduled ▶ Running 44 45
Dispatch 0.0d
Coordinators 46.4d
Billing 2.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
46.4 days
Over SLA
Billing
2.3 days
Over SLA
Created: Dec 2, 2025 Due: Dec 31, 2026 Completed: Feb 6, 2026 (328 days early)
📅
45.9 days Total Age
⏱️
44.5d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
47.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 2, 2026
Visit 2 Feb 3, 2026
Visit 3 Feb 4, 2026
Visit 4 Feb 5, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 255 days old
🚨
Primary Delay 44.5 days stuck in "Scheduled"
⏱️
Total Delay 47.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
44.5d / 2.0d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Closed
4.5d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/2/25 1145 LM w/JB; 1636 JeB avail; LM w/Valerie re cnfm; 12/3/25 1202 Valerie cnfm; ack cnfm, LM w/JB; 1456 JeB ack cnfm

Timeline

📋
▶
3 Work Order Created Dec 2, 11:49 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Dec 3, 2:58 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 3h
🚨 43.0 business days
⏱️
▶
4 2x Labor Added Feb 4, 9:58 AM
2x Labor Added → 2x Labor Added → 2x Travel Added → 2x Expenses Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 8, 31
🚗
2x Travel Added
Type: Travel, Expenses
Status: Open
Qty: 31
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Feb 5, 8:49 AM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Feb 5, 9:06 AM
Type: Labor
Status: Open
Qty: 8
💵
Expenses Added Feb 5, 4:26 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Feb 5, 6:38 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Feb 5, 6:50 PM
Expenses Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Feb 6, 10:37 AM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Feb 6, 10:48 AM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Feb 6, 11:06 AM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Feb 6, 2:31 PM
2x Expenses Added → Status: Completed
✔️
Status: Completed by Jerry Brewer
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 64d 23h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 12, 3:36 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 1h
📨
Status: Invoice Pending by Timothy Amburgey Feb 13, 9:03 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 27m
💰
▶
2 Status: Invoiced Feb 13, 4:23 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253955

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours
Scheduled
Duration: 44.5 business days (threshold: 2.0 business days)
Exceeded by 42.5 business days
Closed
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Jerry Brewer
Scheduled
Feb 2, 9:00 AM
Created
Dec 2, 11:49 AM
Invoice #
SM-253955

Work Details (22)

Name Type Status Qty Amount Date
WL-03090916 Labor Open 4.5 $180.00 Feb 4, 9:58 AM
WL-03090917 Labor Open 8 $830.00 Feb 4, 9:58 AM
WL-03090921 Labor Open 8 $830.00 Feb 4, 10:00 AM
WL-03090925 Travel Open 31 $22.32 Feb 4, 10:00 AM
WL-03090926 Travel Open 31 $22.32 Feb 4, 10:01 AM
WL-03090928 Expenses Open 1 $68.00 Feb 4, 10:02 AM
WL-03090929 Expenses Open 1 $68.00 Feb 4, 10:02 AM
WL-03090931 Expenses Open 1 $68.00 Feb 4, 10:02 AM
WL-03092542 Labor Open 0.5 $0.00 Feb 5, 8:49 AM
WL-03092610 Labor Open 8 $830.00 Feb 5, 9:06 AM
WL-03093758 Expenses Open 1 $68.00 Feb 5, 4:26 PM
WL-03094044 Expenses Open 1 $214.58 Feb 5, 6:38 PM
WL-03094078 Expenses Open 1 $8.17 Feb 5, 6:50 PM
WL-03094102 Expenses Open 1 $164.78 Feb 5, 6:52 PM
WL-03094103 Expenses Open 1 $164.78 Feb 5, 6:52 PM
WL-03094104 Expenses Open 1 $164.78 Feb 5, 6:52 PM
WL-03095044 Labor Open 4.5 $180.00 Feb 6, 10:37 AM
WL-03095050 Expenses Open 1 $84.00 Feb 6, 10:39 AM
WL-03095063 Expenses Open 1 $141.29 Feb 6, 10:48 AM
WL-03095097 Expenses Open 1 $20.37 Feb 6, 11:06 AM
WL-03095502 Expenses Open 1 $318.86 Feb 6, 2:31 PM
WL-03095504 Expenses Open 1 $318.78 Feb 6, 2:32 PM

Details