Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318173 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Vanderbilt University Medical Center — 111 22nd Ave. S., Nashville TN, 37232

Dec 2, 2025 → Feb 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (29 biz days late)
Active: 50 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 3, 2025
1 business day (counted)
Running total: 1 of ? biz days used
44d
▶ Clock Running
Status: Scheduled
Dec 3 → Feb 6, 2026
44 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 9, 2026
1 business day (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 13, 2026
4 business days (counted)
Running total: 50 of ? biz days used
Created: Dec 2, 2025 Completed: Feb 13, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0
Dec 2 → Dec 2 Scheduled ▶ Running 0 0
Dec 2 → Dec 3 Ready for Scheduling ▶ Running 1 1
Dec 3 → Feb 6 Scheduled ▶ Running 44 45
Feb 6 → Feb 9 Ready for Scheduling ▶ Running 1 46
Feb 9 → Feb 13 Scheduled ▶ Running 4 50
Coordinators 53.0d
Field Work 1.0d
Billing 3.4d
✗ SLA Missed
Coordinators
53.0 days
Over SLA
Field Work
1.0 days
Billing
3.4 days
Over SLA
Created: Dec 2, 2025 Due: Dec 31, 2026 Completed: Feb 14, 2026 (320 days early)
📅
50.9 days Total Age
⏱️
44.5d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
49.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
23 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 9, 2026
Visit 2 Feb 10, 2026
Visit 3 Feb 11, 2026
Visit 4 Feb 12, 2026
Visit 5 Feb 14, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 255 days old
🚨
Primary Delay 44.5 days stuck in "Scheduled"
⏱️
Total Delay 49.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.6d / 1.0d SLA
Scheduled
49.5d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/2/25 1145 LM w/JB; 1636 JeB avail; LM w/Valerie re cnfm 12/3/25 1202 Valerie cnfm; ack cnfm, LM w/JB; 1456 JeB ack cnfm; 2/6/2026 1026 cxl F; 1300 ack msg; LM wJeB; 1331 JeB okay; 1343 LM w/Valerie re cnfm; 2211 Valerie cnfm; 2/9/26 1100 ack cnfm, LM w/JB; 2/7/26 JB ack cnfm

Timeline

📋
▶
2 Work Order Created Dec 2, 11:51 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Dec 3, 2:58 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 3h
🚨 45.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 6, 1:41 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 64d 22h
⏳ 1.0 business days
🚗
▶
2 2x Travel Added Feb 7, 6:36 PM
2x Travel Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
🗓️
Status: Scheduled by Wayne Rush Feb 9, 11:22 AM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 21h
📅
Dispatch Scheduled by Caitlin Mcgee Feb 9, 12:51 PM
Scheduled For: 2026-02-10T14:00:00.000+0000
⏳ 3.0 business days
⏱️
3x Labor Added Feb 11, 9:24 AM
Type: Labor
Status: Open
Qty: 4.5, 8
⏱️
Labor Added Feb 12, 8:41 AM
Type: Labor
Status: Open
Qty: 8
💵
Expenses Added Feb 12, 9:30 AM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Feb 12, 12:32 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Feb 13, 7:43 AM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Feb 13, 7:52 AM
2x Expenses Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Feb 13, 7:58 AM
2x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Jerry Brewer Feb 13, 8:08 AM
From: Scheduled
To: Completed
Duration in Previous: 3d 20h
⏳ 1.0 business days
⏱️
▶
2 Labor Added Feb 14, 11:45 AM
Labor Added → Status: Closed
🏁
Status: Closed by Jerry Brewer
From: Completed
To: Closed
Duration in Previous: 1d 3h
⏳ 3.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 19, 3:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 4h
📨
Status: Invoice Pending by Timothy Amburgey Feb 20, 10:07 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 10m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Feb 23, 3:43 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254569

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours
Scheduled
Duration: 44.5 business days (threshold: 2.0 business days)
Exceeded by 42.5 business days
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Jerry Brewer
Scheduled
Feb 10, 9:00 AM
Created
Dec 2, 11:51 AM
Invoice #
SM-254569

Work Details (23)

Name Type Status Qty Amount Date
WL-03096723 Travel Open 31 $22.32 Feb 7, 6:36 PM
WL-03096724 Travel Open 31 $22.32 Feb 7, 6:37 PM
WL-03096725 Expenses Open 1 $68.00 Feb 7, 6:38 PM
WL-03096728 Expenses Open 1 $68.00 Feb 7, 6:38 PM
WL-03096726 Expenses Open 1 $68.00 Feb 7, 6:38 PM
WL-03096727 Expenses Open 1 $68.00 Feb 7, 6:38 PM
WL-03100641 Labor Open 4.5 $180.00 Feb 11, 9:24 AM
WL-03100642 Labor Open 8 $830.00 Feb 11, 9:24 AM
WL-03100644 Labor Open 8 $830.00 Feb 11, 9:25 AM
WL-03102555 Labor Open 8 $830.00 Feb 12, 8:41 AM
WL-03102648 Expenses Open 1 $332.41 Feb 12, 9:30 AM
WL-03102950 Expenses Open 1 $8.57 Feb 12, 12:32 PM
WL-03104486 Labor Open 5 $200.00 Feb 13, 7:43 AM
WL-03104488 Expenses Open 1 $84.00 Feb 13, 7:44 AM
WL-03104492 Expenses Open 1 $332.41 Feb 13, 7:52 AM
WL-03104493 Expenses Open 1 $214.58 Feb 13, 7:52 AM
WL-03104499 Expenses Open 1 $43.90 Feb 13, 7:54 AM
WL-03104497 Expenses Open 1 $43.90 Feb 13, 7:54 AM
WL-03104498 Expenses Open 1 $43.90 Feb 13, 7:54 AM
WL-03104506 Expenses Open 1 $198.95 Feb 13, 7:58 AM
WL-03104507 Expenses Open 1 $198.95 Feb 13, 7:58 AM
WL-03104509 Expenses Open 1 $270.34 Feb 13, 8:02 AM
WL-03106282 Labor Open 0.5 $0.00 Feb 14, 11:45 AM

Details