Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318178 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Vanderbilt University Medical Center — 111 22nd Ave. S., Nashville TN, 37232

Dec 2, 2025 → Feb 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (34 biz days late)
Active: 54 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 3, 2025
1 business day (counted)
Running total: 1 of ? biz days used
44d
▶ Clock Running
Status: Scheduled
Dec 3 → Feb 6, 2026
44 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 9, 2026
1 business day (counted)
Running total: 46 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 21, 2026
8 business days (counted)
Running total: 54 of ? biz days used
Created: Dec 2, 2025 Completed: Feb 21, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0
Dec 2 → Dec 2 Scheduled ▶ Running 0 0
Dec 2 → Dec 3 Ready for Scheduling ▶ Running 1 1
Dec 3 → Feb 6 Scheduled ▶ Running 44 45
Feb 6 → Feb 9 Ready for Scheduling ▶ Running 1 46
Feb 9 → Feb 21 Scheduled ▶ Running 8 54
Coordinators 57.0d
Billing 2.8d
✗ SLA Missed
Coordinators
57.0 days
Over SLA
Billing
2.8 days
Over SLA
Created: Dec 2, 2025 Due: Dec 31, 2026 Completed: Feb 21, 2026 (313 days early)
📅
54.9 days Total Age
⏱️
44.5d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
54.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
26 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 16, 2026
Visit 2 Feb 17, 2026
Visit 3 Feb 18, 2026
Visit 4 Feb 19, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 255 days old
🚨
Primary Delay 44.5 days stuck in "Scheduled"
⏱️
Total Delay 54.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.6d / 1.0d SLA
Scheduled
53.5d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/2/25 1145 LM w/JB; 1636 JeB avail; LM w/Valerie re cnfm 12/3/25 1202 Valerie cnfm; ack cnfm, LM w/JB; 1456 JeB ack cnfm; 2/6/2026 1026 cxl F; 1300 ack msg; LM wJeB; 1331 JeB okay; 1343 LM w/Valerie re cnfm; 2211 Valerie cnfm; 2/9/26 1100 ack cnfm, LM w/JB; 2/7/26 JB ack cnfm

Timeline

📋
▶
2 Work Order Created Dec 2, 11:53 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Dec 3, 2:59 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 3h
🚨 45.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 6, 1:41 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 64d 22h
⏳ 2.0 business days
🗓️
Status: Scheduled by Wayne Rush Feb 9, 11:22 AM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 21h
📅
Dispatch Scheduled by Caitlin Mcgee Feb 9, 12:52 PM
Scheduled For: 2026-02-17T14:00:00.000+0000
⚠️ 6.0 business days
⏱️
▶
2 2x Labor Added Feb 17, 10:03 AM
2x Labor Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Feb 17, 10:18 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
▶
3 Labor Added Feb 19, 8:27 AM
Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.5
💵
2x Expenses Added Feb 19, 8:33 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
Labor Added Feb 20, 11:02 AM
Type: Labor
Status: Open
Qty: 4.5
⏱️
Labor Added Feb 20, 11:08 AM
Type: Labor
Status: Open
Qty: 8
🚗
▶
2 3x Travel Added Feb 20, 11:57 AM
3x Travel Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Feb 20, 12:13 PM
2x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Feb 20, 12:50 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Jerry Brewer Feb 21, 9:40 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11d 22h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 2h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:31 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 5m
⏳ 3.0 business days
🧾
▶
2 Invoice Created Mar 2, 9:25 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 19h

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours
Scheduled
Duration: 44.5 business days (threshold: 2.0 business days)
Exceeded by 42.5 business days
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Jerry Brewer
Scheduled
Feb 17, 9:00 AM
Created
Dec 2, 11:53 AM
Invoice #
SM-254988

Work Details (26)

Name Type Status Qty Amount Date
WL-03108419 Labor Open 4.5 $180.00 Feb 17, 10:03 AM
WL-03108425 Labor Open 8 $830.00 Feb 17, 10:04 AM
WL-03108437 Expenses Open 1 $68.00 Feb 17, 10:06 AM
WL-03108438 Expenses Open 1 $68.00 Feb 17, 10:06 AM
WL-03108435 Expenses Open 1 $68.00 Feb 17, 10:06 AM
WL-03108436 Expenses Open 1 $68.00 Feb 17, 10:06 AM
WL-03108466 Expenses Open 1 $315.37 Feb 17, 10:18 AM
WL-03108467 Expenses Open 1 $212.82 Feb 17, 10:19 AM
WL-03111631 Labor Open 8 $830.00 Feb 19, 8:27 AM
WL-03111634 Labor Open 2.5 $100.00 Feb 19, 8:29 AM
WL-03111635 Labor Open 2.5 $100.00 Feb 19, 8:30 AM
WL-03111637 Expenses Open 1 $15.00 Feb 19, 8:33 AM
WL-03111638 Expenses Open 1 $15.00 Feb 19, 8:33 AM
WL-03113639 Labor Open 4.5 $180.00 Feb 20, 11:02 AM
WL-03113655 Labor Open 8 $830.00 Feb 20, 11:08 AM
WL-03113749 Travel Open 31 $22.32 Feb 20, 11:57 AM
WL-03113750 Travel Open 31 $22.32 Feb 20, 11:57 AM
WL-03113751 Expenses Open 1 $84.00 Feb 20, 11:58 AM
WL-03113764 Expenses Open 1 $43.90 Feb 20, 12:01 PM
WL-03113766 Expenses Open 1 $43.90 Feb 20, 12:02 PM
WL-03113765 Expenses Open 1 $43.90 Feb 20, 12:02 PM
WL-03113801 Expenses Open 1 $216.46 Feb 20, 12:13 PM
WL-03113803 Expenses Open 1 $216.46 Feb 20, 12:13 PM
WL-03113811 Expenses Open 1 $218.75 Feb 20, 12:18 PM
WL-03113907 Expenses Open 1 $204.82 Feb 20, 12:50 PM
WL-03113908 Expenses Open 1 $25.88 Feb 20, 12:50 PM

Details