Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318219 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Henry County Hospital — 301 Tyson Ave, Paris TN, 38242

Dec 2, 2025 → Feb 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (27 biz days late)
Active: 48 biz days
🕐 Clock stopped: Canceled (Feb 11, 2026)
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
48d
▶ Clock Running
Status: Scheduled
Dec 2 → Feb 11, 2026
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 48 of ? biz days used
Created: Dec 2, 2025 Canceled: Feb 11, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Scheduled ▶ Running 0 0
Dec 2 → Dec 2 Ready for Scheduling ▶ Running 0 0
Dec 2 → Feb 11 Scheduled ▶ Running 48 48
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 48
Coordinators 49.2d
✗ SLA Missed
Coordinators
49.2 days
Over SLA
Created: Dec 2, 2025 Due: Dec 31, 2026 Completed: Feb 11, 2026 (323 days early)
📅
48.8 days Total Age
⏱️
48.7d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
46.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 255 days old
🚨
Primary Delay 48.7 days stuck in "Scheduled"
⏱️
Total Delay 46.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.5d / 1.0d SLA
Scheduled
48.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/2/25 1230 LM w/AL; 12/2/2025 1234 AL avail; 1235 LM w/Valerie re cnfm; 1245 Valerie cnfm; ack cnfm; LM w/AL; 1330 AL ack cnfm; 2/11/2026 1424 cxl for chg; 1431 ack msg; LM w/AL; 1518 AL ack cxl

Timeline

📋
▶
2 Work Order Created Dec 2, 12:23 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🗓️
▶
2 Status: Scheduled Dec 2, 1:36 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Ashley Louis
🚨 49.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 11, 2:29 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 71d 0h
🚫
Status: Canceled by Caitlin Mcgee Feb 11, 5:07 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 2h 37m

Bottlenecks

Scheduled
Duration: 48.7 business days (threshold: 2.0 business days)
Exceeded by 46.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Ashley Louis
Scheduled
N/A
Created
Dec 2, 12:23 PM
Invoice #
N/A

Details