Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318233 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Dec 2, 2025 → Feb 9, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 9, 2025
✗ SLA Missed (19 biz days late)
Active: 24 biz days
Paused: 22 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 9, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
12d
▶ Clock Running
Status: Assigned
Dec 2 → Dec 18, 2025
12 business days (counted)
Running total: 12 of 5 biz days used
⏸22d
⏸ Clock Paused
Status: Awaiting Parts
Dec 18 → Jan 22, 2026
22 business days (not counted)
12d
▶ Clock Running
Status: Reschedule
Jan 22 → Feb 9, 2026
12 business days (counted)
Running total: 24 of 5 biz days used
Created: Dec 2, 2025 Completed: Feb 9, 2026
Business Days Used 24 / 5
0 5d budget +19d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0 / 5
Dec 2 → Dec 2 Ready for Scheduling ▶ Running 0 0 / 5
Dec 2 → Dec 18 Assigned ▶ Running 12 12 / 5
Dec 18 → Jan 22 Awaiting Parts ⏸ Paused 22 —
Jan 22 → Feb 9 Reschedule ▶ Running 12 24 / 5
Dispatch 0.0d
Material Management 22.4d
Coordinators 25.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
22.4 days
Over SLA
Coordinators
25.4 days
Over SLA
Billing
0.0 days
Created: Dec 2, 2025 Due: Dec 9, 2025 Completed: Feb 9, 2026 (61 days late)
📅
46.7 days Total Age
⏱️
22.4d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
45.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits (1 reschedule)
4 on-site visits — why were multiple trips needed?
Visit 1 Dec 2, 2025
Visit 2 Dec 3, 2025
Visit 3 Dec 5, 2025
Visit 4 Feb 9, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 255 days old
🚨
Primary Delay 22.4 days stuck in "Awaiting Parts"
⏱️
Total Delay 45.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
12.6d / 0.5d SLA
Awaiting Parts
22.4d / 3.0d SLA
Reschedule
12.7d / 2.0d SLA
Closed
4.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
12.2.2025 Responded to request submitted by Xiraih Coston regarding the Centrella Smart+ bed. Performed a full diagnostic inspection of the unit and confirmed the reported issue involving the broken patient right-side rail. All required replacement parts were identified and verified. Work order documentation has been completed in preparation for procurement.-DC 12.3.2025 PO Submitted to Landon Schwob by-XC 12.5.2025 Verified PO with Landon Schwob and corrected-DC
🔍 Technician Findings
12.2.2025 Upon inspection, the unit was found to have a broken right-side patient rail assembly. No additional mechanical or electrical issues were observed at this time. Parts required for the repair have been verified and approved. A PO will be submitted, and replacement parts will be ordered accordingly. -DC
⚠️ Problem Description
Requested by Xiraiyah Coston: 12/2/25 Upon inspection unit has a broken patient right side rail PO will be submitted once work order is created
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
2 Work Order Created Dec 2, 1:45 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 2, 1:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 9m
⏱️
Labor Added Dec 2, 9:13 PM
Type: Labor
Status: Open
Qty: 2
⏱️
Labor Added Dec 3, 3:42 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 3.0 business days
⏱️
Labor Added Dec 5, 5:42 PM
Type: Labor
Status: Open
Qty: 0.83333333333333
⚠️ 9.8 business days
📦
▶
2 Parts Requested Dec 18, 3:28 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Daniel Clark
From: Assigned
To: Awaiting Parts
Duration in Previous: 16d 1h
🚨 23.0 business days
🔩
▶
2 2x Parts Added Jan 22, 1:08 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 34d 21h
🚨 13.0 business days
⏱️
2x Labor Added Feb 9, 2:50 PM
Type: Labor, Travel
Status: Open
Qty: 3.5833333333333
✔️
Status: Completed by Daniel Clark Feb 9, 3:10 PM
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 18d 2h, 0m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Feb 12, 11:38 PM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Hannah Shaw
From: Invoice Pending
To: Billing Review
Duration in Previous: 4m
💰
Status: Invoiced by Hannah Shaw Feb 12, 11:49 PM
From: Billing Review
To: Invoiced
Duration in Previous: 6m
🧾
Invoice Created Feb 13, 4:25 PM
Invoice Number: SM-253785

Bottlenecks

Assigned
Duration: 12.6 business days (threshold: 4.0 business hours)
Exceeded by 12.1 business days
Awaiting Parts
Duration: 22.4 business days (threshold: 3.0 business days)
Exceeded by 19.4 business days
Reschedule
Duration: 12.7 business days (threshold: 2.0 business days)
Exceeded by 10.7 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days

🔗 Related Artifacts

📦
Parts Order 00087019
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Dec 2, 1:45 PM
Invoice #
SM-253785

Work Details (7)

Name Type Status Qty Amount Date
WL-03024334 Labor Open 2 $190.00 Dec 2, 9:13 PM
WL-03025211 Labor Open 0.5 $47.50 Dec 3, 3:42 PM
WL-03028655 Labor Open 0.83333333333333 $95.00 Dec 5, 5:42 PM
WL-03075031 Parts Open 1 $592.89 Jan 22, 1:08 PM
WL-03075032 Expenses Open 1 $0.00 Jan 22, 1:08 PM
WL-03097867 Labor Open 3.5833333333333 $356.25 Feb 9, 2:50 PM
WL-03097868 Travel Open 33 $0.00 Feb 9, 2:50 PM

Details