Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318241 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Dec 2, 2025 → Dec 24, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 20)
✓ SLA Met (11d early)
Dispatch 0.0d
Coordinators 13.6d
Field Work 3.0d
Billing 2.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
13.6 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
2.6 days
Over SLA
Created: Dec 2, 2025 Due: Dec 31, 2025 Completed: Dec 24, 2025 (7 days early)
📅
16.6 days Total Age
⏱️
13.6d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
17.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 17, 2025
Visit 2 Dec 19, 2025

AI Analysis

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Completed with significant delays
Invoiced • 163 days old
🚨
Primary Delay 13.6 days stuck in "Scheduled"
⏱️
Total Delay 17.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
13.6d / 2.0d SLA
Completed
3.0d / 1.0d SLA
Closed
3.5d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/02/2025 Cever dispatched to FSE for parts

🔧 Work Performed
FCO86600069
🔍 Technician Findings
FCO86600069
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
▶
4 Work Order Created Dec 2, 1:55 PM
Work Order Created → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Raymond Ebanks
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 2m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-02T13:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Mandy Newman Dec 16, 7:40 AM
Scheduled For: 2025-12-18T13:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Ashley Luman Dec 17, 2:47 PM
Scheduled For: 2025-12-17T13:00:00.000+0000
⏱️
2x Labor Added Dec 17, 9:43 PM
Type: Labor
Status: Open
Qty: 1, 0.25
⏳ 2.3 business days
⏱️
▶
2 3x Labor Added Dec 20, 5:19 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Scheduled
To: Completed
Duration in Previous: 18d 3h
⏳ 3.0 business days
🏁
Status: Closed by Raymond Ebanks Dec 24, 3:16 PM
From: Completed
To: Closed
Duration in Previous: 3d 21h
⏳ 4.0 business days
⏱️
Labor Added Dec 29, 9:41 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 29, 9:47 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 18h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 2:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Jan 2, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h
🧾
Invoice Created Jan 2, 11:08 AM
Invoice Number: SM-250321

Bottlenecks

Scheduled
Duration: 13.6 business days (threshold: 2.0 business days)
Exceeded by 11.6 business days
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Dec 17, 8:00 AM
Created
Dec 2, 1:55 PM
Invoice #
SM-250321

Work Details (6)

Name Type Status Qty Amount Date
WL-03041372 Labor Open 1 $95.00 Dec 17, 9:43 PM
WL-03041373 Labor Open 0.25 $155.00 Dec 17, 9:43 PM
WL-03044526 Labor Open 1 $155.00 Dec 20, 5:19 PM
WL-03044527 Labor Open 1 $95.00 Dec 20, 5:19 PM
WL-03044528 Travel Open 13 $0.00 Dec 20, 5:19 PM
WL-03048706 Labor Open 0.016666666666667 $76.00 Dec 29, 9:41 AM

Details