Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318293 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Dec 2, 2025 → Dec 2, 2025

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 3)
✓ SLA Met (28d early)
Dispatch 0.0d
Coordinators 1.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.0 days
Over SLA
Billing
0.0 days
Created: Dec 2, 2025 Due: Dec 31, 2025 Completed: Dec 3, 2025 (28 days early)
📅
1.0 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 163 days old
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.9d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
PM DUE Evans, Joe
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Dec 2, 2:49 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 2, 3:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 54m
⏱️
▶
2 3x Labor Added Dec 2, 10:38 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6h 54m, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 3, 12:21 PM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 41m
📨
▶
2 Status: Invoice Pending Dec 3, 12:34 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Dec 7, 9:03 PM
Invoice Number: SM-248061

Bottlenecks

Assigned
Duration: 6.9 business hours (threshold: 4.0 business hours)
Exceeded by 2.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Dec 2, 2:49 PM
Invoice #
SM-248061

Work Details (3)

Name Type Status Qty Amount Date
WL-03024473 Labor Open 0.5 $0.00 Dec 2, 10:38 PM
WL-03024474 Labor Open 0.5 $0.00 Dec 2, 10:38 PM
WL-03024475 Labor Open 0.88333333333333 $0.00 Dec 2, 10:38 PM

Details