Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318319 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Presbyterian Hospital Albuquerque — 1100 Central Avenue SE, Albuquerque NM, 87106

Dec 2, 2025 → Feb 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (25 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Feb 8, 2026)
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
45d
▶ Clock Running
Status: Scheduled
Dec 2 → Feb 8, 2026
45 business days (counted)
Running total: 45 of ? biz days used
Created: Dec 2, 2025 Completed: Feb 8, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0
Dec 2 → Dec 2 Scheduled ▶ Running 0 0
Dec 2 → Dec 2 Ready for Scheduling ▶ Running 0 0
Dec 2 → Feb 8 Scheduled ▶ Running 45 45
Dispatch 0.0d
Coordinators 45.3d
Billing 2.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
45.3 days
Over SLA
Billing
2.3 days
Over SLA
Created: Dec 2, 2025 Due: Dec 31, 2026 Completed: Feb 8, 2026 (326 days early)
📅
45.3 days Total Age
⏱️
45.2d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
46.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
24 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 3, 2026
Visit 2 Feb 4, 2026
Visit 3 Feb 5, 2026
Visit 4 Feb 6, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 45.2 days stuck in "Scheduled"
⏱️
Total Delay 46.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
45.3d / 2.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/2/2025 1620 CM ack msg; LM wKW; 1624 KW avail; LM w/Kathleen re cnfm; 1628 Kathleen cnfm; ack cnfm; LM w/KW; 1656 KW ack cnfm

Timeline

📋
▶
3 Work Order Created Dec 2, 4:21 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Dec 2, 5:00 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 38m
🚨 42.9 business days
⏱️
▶
3 Labor Added Feb 3, 5:21 PM
Labor Added → 3x Labor Added → 3x Expenses Added
⏱️
3x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 0.016666666666667, 8
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.8 business days
⏱️
▶
2 2x Labor Added Feb 4, 7:57 PM
2x Labor Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.5 business days
⏱️
2x Labor Added Feb 5, 9:38 PM
Type: Labor
Status: Open
Qty: 0.016666666666667, 8
💵
Expenses Added Feb 6, 8:35 AM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Feb 6, 1:25 PM
Expenses Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Feb 6, 4:38 PM
Type: Labor
Status: Open
Qty: 5.25
⏳ 0.9 business days
✔️
Status: Completed by Kinsey Whitman Feb 8, 4:13 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 67d 23h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 12, 3:36 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 23h
📨
Status: Invoice Pending by Timothy Amburgey Feb 13, 9:11 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 35m
💰
▶
2 Status: Invoiced Feb 13, 4:28 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253958

Bottlenecks

Scheduled
Duration: 45.2 business days (threshold: 2.0 business days)
Exceeded by 43.2 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Kinsey Whitman
Scheduled
Feb 3, 4:00 PM
Created
Dec 2, 4:21 PM
Invoice #
SM-253958

Work Details (24)

Name Type Status Qty Amount Date
WL-03089927 Labor Open 5 $200.00 Feb 3, 5:21 PM
WL-03089937 Labor Open 0.016666666666667 $830.00 Feb 3, 5:24 PM
WL-03089938 Labor Open 8 $76.00 Feb 3, 5:24 PM
WL-03089941 Expenses Open 1 $68.00 Feb 3, 5:24 PM
WL-03089943 Expenses Open 1 $68.00 Feb 3, 5:25 PM
WL-03089944 Expenses Open 1 $68.00 Feb 3, 5:25 PM
WL-03089945 Expenses Open 1 $68.00 Feb 3, 5:25 PM
WL-03092154 Labor Open 0.016666666666667 $830.00 Feb 4, 7:57 PM
WL-03092155 Labor Open 8 $76.00 Feb 4, 7:57 PM
WL-03092159 Expenses Open 1 $70.53 Feb 4, 7:58 PM
WL-03092156 Expenses Open 1 $162.26 Feb 4, 7:58 PM
WL-03092157 Expenses Open 1 $138.21 Feb 4, 7:58 PM
WL-03092158 Expenses Open 1 $6.35 Feb 4, 7:58 PM
WL-03092160 Expenses Open 1 $76.14 Feb 4, 7:59 PM
WL-03094380 Labor Open 0.016666666666667 $830.00 Feb 5, 9:38 PM
WL-03094381 Labor Open 8 $76.00 Feb 5, 9:38 PM
WL-03094871 Expenses Open 1 $0.00 Feb 6, 8:35 AM
WL-03095356 Expenses Open 1 $783.14 Feb 6, 1:25 PM
WL-03095362 Expenses Open 1 $12.92 Feb 6, 1:29 PM
WL-03095363 Expenses Open 1 $12.92 Feb 6, 1:29 PM
WL-03095364 Expenses Open 1 $12.92 Feb 6, 1:29 PM
WL-03095365 Expenses Open 1 $162.26 Feb 6, 1:29 PM
WL-03095366 Expenses Open 1 $162.26 Feb 6, 1:29 PM
WL-03095816 Labor Open 5.25 $210.00 Feb 6, 4:38 PM

Details