Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318357 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Dec 2, 2025 → Dec 8, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 9, 2025
🕐 Clock stopped: Completed (Dec 8)
✓ SLA Met (1d early)
Dispatch 0.0d
Coordinators 5.2d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.2 days
Over SLA
Billing
0.1 days
Created: Dec 2, 2025 Due: Dec 9, 2025 Completed: Dec 8, 2025 (1 days early)
📅
4.2 days Total Age
⏱️
4.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
4.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 163 days old
🚨
Primary Delay 4.0 days stuck in "Assigned"
⏱️
Total Delay 4.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced the power supply box,
🔍 Technician Findings
Bed not receiving any power from the wall plug. Tested wall plug the plug had power.
⚠️ Problem Description
Requested by Ray-Anthony Alston: Bed not turning on when plug in wall socket.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 2, 5:23 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 3, 8:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15h 22m
⏳ 4.0 business days
⏱️
▶
2 4x Labor Added Dec 8, 2:50 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 5d 6h, 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 9, 11:09 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 17m
📨
Status: Invoice Pending by Hannah Shaw Dec 9, 12:19 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 10m
⏳ 4.0 business days
🧾
Invoice Created Dec 12, 5:32 PM
Invoice Number: SM-248562

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Dec 2, 5:23 PM
Invoice #
SM-248562

Work Details (4)

Name Type Status Qty Amount Date
WL-03030260 Labor Open 1 $0.00 Dec 8, 2:50 PM
WL-03030261 Labor Open 2 $0.00 Dec 8, 2:50 PM
WL-03030262 Travel Open 23.8 $0.00 Dec 8, 2:50 PM
WL-03030263 Parts Open 1 $0.00 Dec 8, 2:50 PM

Details