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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318429 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 VIRGINIA COMMONWEALTH UNIVERSITY — 3215 WILLIAMSBURG RD, HENRICO VA, 23231

Dec 3, 2025 → Dec 13, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Dec 13)
✓ SLA Met (18d early)
Dispatch 12.0d
Coordinators 5.0d
Field Work 4.1d
Incomplete 0.0d (excluded)
Billing 0.3d
✓ SLA Met
Dispatch
12.0 days
Over SLA
Coordinators
5.0 days
Over SLA
Field Work
4.1 days
Over SLA
Incomplete (excluded from total)
0.0 days
Billing
0.3 days
Created: Dec 3, 2025 Due: Dec 31, 2025 Completed: Dec 13, 2025 (18 days early)
📅
8.0 days Total Age
⏱️
12.0d in L2 Screening Longest Stage
🔄
10 transitions Status Changes
⚠️
16.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Ryan Lewis — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 8, 2025
Visit 2 Dec 9, 2025
Visit 3 Dec 12, 2025

AI Analysis

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Completed with significant delays
Invoiced • 162 days old
🚨
Primary Delay 12.0 days stuck in "L2 Screening"
⏱️
Total Delay 16.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Completed
1.1d / 1.0d SLA
Closed
2.9d / 1.0d SLA
Incomplete
0.0d
L2 Screening
12.0d / 1.0d SLA
L2 Review
2.8d
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GOB install
🔍 Technician Findings
Install
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): Scale serial number(s): Description Serial Number ASSY-LAU, GIRAFFE IN-BED SCALE, Finished G314549M,G308827M,G308826M,G305184M ASSY-LAU, GIRAFFE IN-BED SCALE, Finished G314418M,G314419M,G314416M,G310858M,G310859M,G310860M,G314547M,G314548M LED EXAM LT SYSTEM IEC 1127854035,1126671012.,1127804022,1127804007,1127804019,1127804025,1127804002,1127804010 GIRAFFE SHUTTLE GSH25441097SA GIRAFFE STAND-ALONE INFANT RESUSCITATION STP25440398SA GIRAFFE STAND-ALONE INFANT RESUSCITATION STP25440396SA,STP25440393SA,STP25310309SA,STP25390345SA,STP25260283SA,STP25390344SA,STP25440397SA,STP25400346SA,STP25400351SA,STP25430391SA,STP25430390SA,STP25450400SA GIRAFFE STAND-ALONE INFANT RESUSCITATION STP25410367SA,STP25410364SA,STP25440399SA,STP25400349SA,STP25420388SA,STP25440392SA,STP25260285SA,STP25260277SA OEM PART, Giraffe Blue Spot PT ENG, IEC QAAE60984,QAAE61544
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
"GEHC MIC Installation - 8 Giraffe Omnibed

Timeline

📋
▶
4 Work Order Created Dec 3, 10:16 AM
Work Order Created → Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 3m, 0m
👷
Technician Assigned by Cristina Everetts
Technician: a0hVU000000jl2oYAA, Ryan Lewis
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-08T13:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Ryan Lewis Dec 9, 9:06 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 22h
🚗
3x Travel Added Dec 9, 5:47 PM
Type: Travel
Status: Open
Qty: 9, 419
💵
Expenses Added Dec 9, 5:55 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.8 business days
💵
▶
2 Expenses Added Dec 10, 6:06 PM
Expenses Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 9
⏳ 1.7 business days
✔️
Status: Completed by Ryan Lewis Dec 11, 6:25 PM
From: Tech On Site
To: Completed
Duration in Previous: 2d 9h
🚗
Travel Added Dec 12, 2:20 PM
Type: Travel
Status: Open
Qty: 419
⏱️
6x Labor Added Dec 12, 7:20 PM
Type: Labor
Status: Open
Qty: 8, 0.75, 5.5, 3, 1
🏁
Status: Closed by Ryan Lewis Dec 13, 10:06 AM
From: Completed
To: Closed
Duration in Previous: 1d 15h
⏳ 1.0 business days
⚠️
▶
2 Status: Incomplete Dec 15, 12:06 PM
Status: Incomplete → Status: Closed
🏁
Status: Closed by Douglas Pearce
From: Incomplete
To: Closed
Duration in Previous: 2m
⏱️
▶
2 Labor Added Dec 16, 8:47 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 20h 41m
🚨 12.0 business days
👀
Status: L2 Review by Douglas Pearce Dec 31, 12:47 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 15d 3h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 2:12 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2d 1h
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours
L2 Screening
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Ryan Lewis
Scheduled
Dec 8, 8:00 AM
Created
Dec 3, 10:16 AM
Invoice #
SM-250436

Work Details (14)

Name Type Status Qty Amount Date
WL-03032009 Travel Open 9 $0.00 Dec 9, 5:47 PM
WL-03032007 Travel Open 419 $0.00 Dec 9, 5:47 PM
WL-03032008 Travel Open 9 $0.00 Dec 9, 5:47 PM
WL-03032015 Expenses Open 1 $0.00 Dec 9, 5:55 PM
WL-03033401 Expenses Open 1 $0.00 Dec 10, 6:06 PM
WL-03033408 Travel Open 9 $0.00 Dec 10, 6:07 PM
WL-03036066 Travel Open 419 $0.00 Dec 12, 2:20 PM
WL-03036581 Labor Open 8 $525.00 Dec 12, 7:20 PM
WL-03036582 Labor Open 0.75 $100.00 Dec 12, 7:20 PM
WL-03036583 Labor Open 5.5 $380.00 Dec 12, 7:20 PM
WL-03036584 Labor Open 3 $380.00 Dec 12, 7:20 PM
WL-03036585 Labor Open 1 $0.00 Dec 12, 7:20 PM
WL-03036586 Labor Open 7 $525.00 Dec 12, 7:20 PM
WL-03038895 Labor Open 0.016666666666667 $38.00 Dec 16, 8:47 AM

Details