Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318441 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Dec 3, 2025 → Jan 12, 2026

✅ Completed
P5 5 business days from creation
Target: Dec 10, 2025
🕐 Clock stopped: Completed (Jan 12)
✗ SLA Missed (33d late)
Dispatch 0.0d
Coordinators 29.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
29.0 days
Over SLA
Billing
0.0 days
Created: Dec 3, 2025 Due: Dec 10, 2025 Completed: Jan 12, 2026 (32 days late)
📅
29.0 days Total Age
⏱️
28.9d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
28.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 162 days old
🚨
Primary Delay 28.9 days stuck in "Assigned"
⏱️
Total Delay 28.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
28.9d / 0.5d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
cycle tested unit - could not find any issues - returned to service
🔍 Technician Findings
found bed in repair area with tag
⚠️ Problem Description
broken bed tag on bed Dessin, Yves
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 3, 10:51 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 3, 12:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 14m
🚨 29.0 business days
👷
Technician Assigned by Rhea Berry Jan 12, 12:20 PM
Technician: Matthew Sebzda
⏱️
▶
2 2x Labor Added Jan 12, 4:23 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 40d 4h, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 13, 2:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 34m
📨
▶
2 Status: Invoice Pending Jan 13, 2:07 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.0 business days
🧾
Invoice Created Jan 16, 11:33 AM
Invoice Number: SM-251086

Bottlenecks

Assigned
Duration: 28.9 business days (threshold: 4.0 business hours)
Exceeded by 28.4 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Dec 3, 10:51 AM
Invoice #
SM-251086

Work Details (2)

Name Type Status Qty Amount Date
WL-03062037 Labor Open 1 $0.00 Jan 12, 4:23 PM
WL-03062038 Labor Open 0.5 $0.00 Jan 12, 4:23 PM

Details