Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318491 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Dec 3, 2025 → Dec 3, 2025

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 3)
✓ SLA Met (27d early)
Dispatch 0.0d
Coordinators 0.3d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Field Work
0.0 days
Billing
0.2 days
Created: Dec 3, 2025 Due: Dec 31, 2025 Completed: Dec 3, 2025 (28 days early)
📅
0.3 days Total Age
⏱️
1.5d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 162 days old
🚨
Primary Delay 1.5 days stuck in "Closed"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Dec PM Evans, Joe
📄 Description
Birthing Bed

Timeline

📋
▶
2 Work Order Created Dec 3, 12:44 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 3, 12:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6m
🔧
▶
2 Status: Tech On Site Dec 3, 2:46 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1.5, 0.5
✔️
▶
2 Status: Completed Dec 3, 2:54 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Dec 4, 10:25 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 28m
📨
Status: Invoice Pending by Hannah Shaw Dec 4, 12:23 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 58m, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 7, 9:03 PM
Invoice Number: SM-248181

Bottlenecks

Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Dec 3, 12:44 PM
Invoice #
SM-248181

Work Details (2)

Name Type Status Qty Amount Date
WL-03025140 Labor Open 1.5 $0.00 Dec 3, 2:49 PM
WL-03025141 Labor Open 0.5 $0.00 Dec 3, 2:49 PM

Details