Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318514 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 VA Medical Center — 1601 SW Archer Rd, Gainesville FL, 32608

Dec 3, 2025 → May 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (157 biz days early)
Active: 108 biz days
Paused: 3 biz days
🕐 Clock stopped: Completed (May 13, 2026)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
107d
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → May 7, 2026
107 business days (counted)
Running total: 107 of ? biz days used
▶ Clock Running
Status: Assigned
May 7 → May 7, 2026
0 business days (counted)
Running total: 107 of ? biz days used
▶ Clock Running
Status: Scheduled
May 7 → May 8, 2026
1 business day (counted)
Running total: 108 of ? biz days used
▶ Clock Running
Status: Entered
May 8 → May 8, 2026
0 business days (counted)
Running total: 108 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 8 → May 13, 2026
3 business days (not counted)
▶ Clock Running
Status: Scheduled
May 13 → May 13, 2026
0 business days (counted)
Running total: 108 of ? biz days used
Created: Dec 3, 2025 Completed: May 13, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → May 7 Ready for Scheduling ▶ Running 107 107
May 7 → May 7 Assigned ▶ Running 0 107
May 7 → May 8 Scheduled ▶ Running 1 108
May 8 → May 8 Entered ▶ Running 0 108
May 8 → May 13 Ready for Release ⏸ Paused 3 —
May 13 → May 13 Scheduled ▶ Running 0 108
Dispatch 0.0d
Holding 4.0d (excluded)
Coordinators 110.0d
Field Work 0.0d
Billing 1.8d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
4.0 days
Coordinators
110.0 days
Over SLA
Field Work
0.0 days
Billing
1.8 days
Over SLA
Created: Dec 3, 2025 Due: Dec 31, 2026 Completed: May 13, 2026 (232 days early)
📅
111.6 days Total Age
⏱️
107.6d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
108.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 255 days old
🚨
Primary Delay 107.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 108.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
107.6d / 1.0d SLA
Scheduled
2.4d / 2.0d SLA
Ready for Release
4.0d
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/08/2026 mklose dispatched wrong wo.

the 5 serial numbers listed below are not on PWO-14035744 or philps case 0124916012

the devices below belong on philips case 124915938

05/07/2026 mklose dispatch to April to ANR per Fady

12/03/2025 Cever working with Fady confirmed 5 SN are no longer onsite.

IP Serial

H2827756319C9

H28266028EE38

H28266038F7E0

H28274622A589

H28266138AD3C

🔧 Work Performed
open WO in error
🔍 Technician Findings
open WO in error
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Dec 3, 2:06 PM
Work Order: WO-01318514
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Cristina Everetts Dec 3, 2:17 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 10m
🚨 108.0 business days
👷
▶
3 Technician Assigned May 7, 9:18 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 154d 18h, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-05-07T12:00:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Megan Klose May 8, 9:53 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 0h, 0m
⏳ 4.0 business days
👷
▶
3 Technician Assigned May 13, 11:09 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-05-13T15:45:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 5d 1h
⏱️
▶
3 Labor Added May 13, 2:33 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by April Nuovo
From: Scheduled
To: Completed
Duration in Previous: 3h 25m
🏁
Status: Closed by April Nuovo
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Timothy Amburgey May 14, 1:54 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 16m
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 14h 6m

Bottlenecks

Ready for Scheduling
Duration: 107.6 business days (threshold: 1.0 business days)
Exceeded by 106.6 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
May 13, 11:45 AM
Created
Dec 3, 2:06 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03224946 Labor Open 0.25 $0.00 May 13, 2:33 PM

Details