Work Order 360 View

🔒 Internal CSA Notes

12/16/26 NFloyd - Tech serviced incorrect kiosk. Work performed does not correspond to the serial number assigned to this WO.

Unit CSA-2014124368 (break room) remains offline and unserviced.

12/09/2025 LHill-tracked parts-Your shipment

1Z01E3E70198616112

 Delivered On

Tuesday, December 09 at 1:01 P.M.

Delivered To

BUFFALO, NY US

Received By:

RAFI

12/05/2025 LHill-sent chatter to Michael Morris letting him know we are shipping part to his hotel for this WO.

12/05/2025 LHill-part is shipping to the hotel for tech.

12/05/2025 LHill-response from Shawn Rogers via TEAMS-

12/05/2025 LHill-sent TEAMS message to Shawn Rogers-

🔧 Work Performed

Installed Wireless adapter. Tested kiosk functions. Logged into higi account did a BP and weight test.

🔍 Technician Findings

Wireless adapter sent to be installed on kiosk.

⚠️ Problem Description

Tech will be shipped replacement WIFI Adapter. Restore connectivity then verify kiosk is online by logging in as a customer and receiving email results back. Take a picture of account being logged in and attach to your Work Order Tech will be sent Key to Kiosk Please order key and give to pharmacy after service is complete*** Use this password to access the kiosk: EC@A49!6 If swapping out a PC, you would use: miker0me0g0lfech0 There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational. **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.** Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf **IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call

📄 Description

Higi Station WI-FI

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Dec 5, 2025 4:52pm

@Michael Morris​  Part is shipping to your hotel for this workorder. @Kaitlyn Kelch​ @Kourtney Smith​ 

Dec 9, 2025 1:57pm

@Michael Morris​  Parts have been delivered to your hotel. Your shipment

1Z01E3E70198616112

 Delivered On

Tuesday, December 09 at 1:01 P.M.

Delivered To

BUFFALO, NY US

Received By:

RAFI

Dec 16, 2025 1:03pm

Tech serviced incorrect kiosk. Work performed does not correspond to the serial number assigned to this WO.

Unit CSA-2014124368 (break room) remains offline and unserviced.

Wrong asset servicedIncorrect SN validationFalse “Returned to Service” statusPortal data contradicted by reality

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