4 business days from creation · Target: Dec 9, 2025
✗ SLA Missed
Active: 3 biz days
Paused: 74 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Mar 26, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸74d
⏸ Clock Paused
Status: Awaiting Parts
Dec 3 → Mar 23, 2026
74 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Scheduled
Mar 23 → Mar 26, 2026
3 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 3 of 4 biz days used
Created: Dec 3, 2025Completed: Mar 26, 2026
Business Days Used3 / 4
04d budget
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 3 → Dec 3
Created
▶ Running
0
0 / 4
Dec 3 → Dec 3
L2 Screening
▶ Running
0
0 / 4
Dec 3 → Mar 23
Awaiting Parts
⏸ Paused
74
—
Mar 23 → Mar 23
Ready for Scheduling
▶ Running
0
0 / 4
Mar 23 → Mar 26
Scheduled
▶ Running
3
3 / 4
Mar 26 → Mar 26
Tech On Site
▶ Running
0
3 / 4
Dispatch0.1d
Material Management74.3d
Coordinators3.7d
Field Work0.5d
Billing0.2d
✗ SLA Missed
Dispatch
0.1 days
Material Management
74.3 days
Over SLA
Coordinators
3.7 days
Over SLA
Field Work
0.5 days
Billing
0.2 days
Created: Dec 3, 2025
Due: Dec 9, 2025
Completed: Mar 26, 2026 (106 days late)
📅
77.3 daysTotal Age
⏱️
74.3d in Awaiting PartsLongest Stage
🔄
10 transitionsStatus Changes
⚠️
75.7d overTotal Delay
📦
2 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 253 days old
🚨
Primary Delay74.3 days stuck in "Awaiting Parts"
⏱️
Total Delay75.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
74.3d / 3.0d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
3.4d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
4.1d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/23/26 AJinerson - WO released past SLA. No chance of meeting SLA.
871-0001-02R OUT OF STOCK RC 12/4/2025
🔧Work Performed
Replaced the AD Monitor
Performed PM Service
🔍Technician Findings
Working kiosk but AD Monitor lamp out
⚠️Problem Description
Tech will be shipped replacement advertisement monitor.
Tech will replace and restore functionality.
Top monitor is not displaying.
Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Use this password to access the kiosk: 72*7GM3P
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
📋
Inbound from +13059040863
Completed Dec 15, 2025
Customer of the pharmacy called in an issue with higi machine, he gave me the number to contact pharmacy. Repair WO already created.