Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318686 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Covenant Medical Center — 19th St, Lubbock TX, 79410

Dec 4, 2025 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (34 biz days late)
Active: 52 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
46d
▶ Clock Running
Status: Scheduled
Dec 4 → Feb 11, 2026
46 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 46 of ? biz days used
6d
▶ Clock Running
Status: Billing Review
Feb 11 → Feb 21, 2026
6 business days (counted)
Running total: 52 of ? biz days used
Created: Dec 4, 2025 Completed: Feb 21, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Dec 4 Scheduled ▶ Running 0 0
Dec 4 → Dec 4 Ready for Scheduling ▶ Running 0 0
Dec 4 → Feb 11 Scheduled ▶ Running 46 46
Feb 11 → Feb 11 Ready for Scheduling ▶ Running 0 46
Feb 11 → Feb 21 Billing Review ▶ Running 6 52
Coordinators 47.3d
Billing 9.0d
✗ SLA Missed
Coordinators
47.3 days
Over SLA
Billing
9.0 days
Over SLA
Created: Dec 4, 2025 Due: Dec 31, 2026 Completed: Feb 20, 2026 (314 days early)
📅
53.0 days Total Age
⏱️
46.3d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
52.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 46.3 days stuck in "Scheduled"
⏱️
Total Delay 52.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.9d / 1.0d SLA
Scheduled
46.3d / 2.0d SLA
Billing Review
6.2d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/4/25 0930 LM w/TK; 1203 TK avail; 1338 LM w/Beth re cnfm; 1425 Beth cnfm; 1442 ack cnfm; LM w/TK; 1526 TK ack cnfm; 2/11/2026 1555 assign cxl; 1705 ack cxl LM w/TK; 1730 Tk ack cxl


RCs had location as Driscoll - Beth & Todd say it was Covenant

Timeline

📋
▶
2 Work Order Created Dec 4, 9:31 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🗓️
▶
2 Status: Scheduled Dec 4, 4:19 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Todd Keith
🚨 47.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 11, 5:05 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 69d 0h
💵
Status: Billing Review by Caitlin Mcgee Feb 11, 5:42 PM
From: Ready for Scheduling
To: Billing Review
Duration in Previous: 37m
⚠️ 6.8 business days
💵
▶
2 Expenses Added Feb 21, 1:01 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Todd Keith
From: Billing Review, Completed
To: Completed, Closed
Duration in Previous: 9d 19h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 23h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:39 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 13m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Mar 2, 9:13 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254992

Bottlenecks

Scheduled
Duration: 46.3 business days (threshold: 2.0 business days)
Exceeded by 44.3 business days
Billing Review
Duration: 6.2 business days (threshold: 2.0 business days)
Exceeded by 4.2 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Todd Keith
Scheduled
Feb 17, 9:00 AM
Created
Dec 4, 9:31 AM
Invoice #
SM-254992

Work Details (1)

Name Type Status Qty Amount Date
WL-03115230 Expenses Open 1 $682.29 Feb 21, 1:01 PM

Details