Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318716 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Geisinger Wyoming Valley Med. Ctr — 1000E. Mountain Dr., Wilkes Barre PA, 18711

Dec 4, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
⚠ 156 biz days overdue
Active: 174 biz days
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
174d
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Aug 16, 2026
174 business days (counted)
Running total: 174 of ? biz days used
Created: Dec 4, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Dec 4 Scheduled ▶ Running 0 0
Dec 4 → Dec 4 Ready for Scheduling ▶ Running 0 0
Dec 4 → Dec 4 Scheduled ▶ Running 0 0
Dec 4 → Aug 16 Ready for Scheduling ▶ Running 174 174
Coordinators 0.3d
⚠ Overdue
Coordinators
0.3 days
Created: Dec 4, 2025 Due: Dec 31, 2026 (137 days left)
📅
175.0 days Total Age
⏱️
0.3d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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On Track
Ready for Scheduling • 254 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/4/25 1030 LM w/JK, SR; 1251 SR decline; 12/5/25 1130 LM w/Beth re compliance; 12/9/2025 1230 CM LM w/East; 1257 JaB decline; 12/10/25 0126 AM decline; 0753 SS decline; 12/11/2025 1908 LM w/Beth re NAR

Timeline

📋
▶
2 Work Order Created Dec 4, 10:24 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🗓️
▶
2 Status: Scheduled Dec 4, 12:54 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2026-01-26T23:00:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jan 26, 6:00 PM
Created
Dec 4, 10:24 AM
Invoice #
N/A

Details