Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318731 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341

Dec 4, 2025 → Dec 7, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Dec 8)
✓ SLA Met (388d early)
Dispatch 0.0d
Coordinators 2.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Dec 4, 2025 Due: Dec 31, 2026 Completed: Dec 8, 2025 (388 days early)
📅
2.0 days Total Age
⏱️
3.5d in 07e-Partial Project Longest Stage
🔄
5 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 161 days old
🚨
Primary Delay 3.5 days stuck in "07e-Partial Project"
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/04/2025 Cever created and dispatched for SN H33652719D16D us med PA

🔧 Work Performed
F.K–Implemented FCO86600081 as per FCO Instructions, all required T&V results passed. Device placed back into service and ready for patient use.
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
▶
4 Work Order Created Dec 4, 11:21 AM
Work Order Created → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Fady Khouzam
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 4m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-04T13:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 4x Labor Added Dec 7, 7:34 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Fady Khouzam
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 8h, 0m
⏱️
▶
2 Labor Added Dec 8, 2:38 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 3m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:46 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 1h
💰
Status: Invoiced by Josh Longway Dec 12, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 15m

Bottlenecks

Scheduled
Duration: 2.0 business days (threshold: 2.0 business days)
Exceeded by 0.1 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Dec 4, 8:00 AM
Created
Dec 4, 11:21 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03029601 Labor Open 3 $155.00 Dec 7, 7:34 PM
WL-03029602 Labor Open 2.5 $237.50 Dec 7, 7:34 PM
WL-03029603 Expenses Open 1 $0.00 Dec 7, 7:34 PM
WL-03029604 Travel Open 170 $0.00 Dec 7, 7:34 PM
WL-03030248 Labor Open 0.016666666666667 $38.00 Dec 8, 2:38 PM

Details