Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318741 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 FORBES REGIONAL HOSPITAL — 2570 HAYMAKER RD, MONROEVILLE PA, 15146

Dec 4, 2025 → May 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 29, 2026
✓ SLA Met (3 biz days early)
Active: 5 biz days
Paused: 113 biz days
🕐 Clock stopped: Canceled (May 26, 2026)
▶ Clock Running
Status: Created
Dec 4 → Dec 9, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 9 → Dec 11, 2025
2 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 5 of ? biz days used
⏸113d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → May 26, 2026
113 business days (not counted)
Created: Dec 4, 2025 Canceled: May 26, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 9 Created ▶ Running 3 3
Dec 9 → Dec 11 Scheduled ▶ Running 2 5
Dec 11 → Dec 11 Entered ▶ Running 0 5
Dec 11 → May 26 Ready for Release ⏸ Paused 113 —
Dispatch 3.9d
Holding 113.6d (excluded)
Coordinators 3.0d
✓ SLA Met
Dispatch
3.9 days
Over SLA
Holding (excluded from total)
113.6 days
Coordinators
3.0 days
Over SLA
Created: Dec 4, 2025 Due: May 29, 2026 Completed: May 26, 2026 (3 days early)
📅
118.9 days Total Age
⏱️
113.6d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
4.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 254 days old
🚨
Primary Delay 113.6 days stuck in "Ready for Release"
⏱️
Total Delay 4.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.9d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Ready for Release
113.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/09/2025 DMalloy - Dispatched for FSE Fanfan to be onsite with Eric on 12/10/2025


11/26/2025 DMalloy - Proposing to have FSE Eric M onsite on Monday, 12/8/2025 for the installation of the Three devices. 

⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25471012SA,TAB25471011SA,TAB25471009SA Scale serial number(s): G312335M,G312252M,G312533M 1128161016,1128161009,1128161012 *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Installation - 3 GOB

Timeline

📋
Work Order Created Dec 4, 12:07 PM
Work Order: WO-01318741
Type: Installation
Priority: PC
⏳ 4.0 business days
👷
▶
3 Technician Assigned Dec 9, 9:47 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-10T05:00:00.000+0000, 2025-12-10T00:00:00.000+0000, 2025-12-10T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 4d 21h
⏳ 3.0 business days
🆕
Status: Entered by Deon Malloy Dec 11, 2:23 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 4h, 0m
🚨 114.0 business days
🚫
Status: Canceled by Mandy Newman May 26, 12:17 PM
From: Ready for Release
To: Canceled
Duration in Previous: 165d 20h

Bottlenecks

Entered
Duration: 3.9 business days (threshold: 4.0 business hours)
Exceeded by 3.4 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Dec 4, 12:07 PM
Invoice #
N/A

Details