Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318753 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Barnes Jewish - South Campus — 400 South Kings Highway, St. Louis MO, 63110

Dec 4, 2025 → Mar 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (49 biz days late)
Active: 67 biz days
🕐 Clock stopped: Completed (Mar 14, 2026)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
67d
▶ Clock Running
Status: Scheduled
Dec 4 → Mar 14, 2026
67 business days (counted)
Running total: 67 of ? biz days used
Created: Dec 4, 2025 Completed: Mar 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Dec 4 Scheduled ▶ Running 0 0
Dec 4 → Dec 4 Ready for Scheduling ▶ Running 0 0
Dec 4 → Mar 14 Scheduled ▶ Running 67 67
Dispatch 0.0d
Coordinators 67.7d
Billing 3.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
67.7 days
Over SLA
Billing
3.6 days
Over SLA
Created: Dec 4, 2025 Due: Dec 31, 2026 Completed: Mar 14, 2026 (292 days early)
📅
67.7 days Total Age
⏱️
67.3d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
68.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Mar 9, 2026
Visit 2 Mar 10, 2026
Visit 3 Mar 11, 2026
Visit 4 Mar 12, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 67.3 days stuck in "Scheduled"
⏱️
Total Delay 68.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Scheduled
67.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/4/2025 1316 CM ack msg; LM w/AF, SC, TN; SC other shift; Now T-TH (SC took F); 1418 TN avail; 1429 LM w/Debbie re cnfm; 1433 Debbie cnfm; 1504 ack cnfm; LM w/TN; 1619 TN ack cnfm

Timeline

📋
▶
2 Work Order Created Dec 4, 1:17 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 4, 4:26 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3h 8m
🚨 63.9 business days
🚗
▶
2 Travel Added Mar 9, 11:11 PM
Travel Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 4.5, 1
💵
▶
3 Expenses Added Mar 10, 9:35 AM
Expenses Added → Labor Added → 2x Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 3, 5
⏱️
▶
2 3x Labor Added Mar 10, 9:41 AM
3x Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Mar 10, 7:08 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.6 business days
💵
▶
2 Expenses Added Mar 12, 1:28 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
▶
4 2x Travel Added Mar 12, 1:36 PM
2x Travel Added → 2x Labor Added → 2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 3, 5
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 3, 5
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 14, 3:48 PM
Labor Added → Status: Completed
✔️
Status: Completed by Tikisha Nock
From: Scheduled
To: Completed
Duration in Previous: 99d 22h
🏁
Status: Closed by Tikisha Nock Mar 14, 3:58 PM
From: Completed
To: Closed
Duration in Previous: 7m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 19, 3:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 23h
📨
Status: Invoice Pending by Timothy Amburgey Mar 20, 10:06 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 57m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Mar 23, 4:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 6h

Bottlenecks

Scheduled
Duration: 67.3 business days (threshold: 2.0 business days)
Exceeded by 65.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Tikisha Nock
Scheduled
Mar 10, 12:00 PM
Created
Dec 4, 1:17 PM
Invoice #
SM-257117

Work Details (25)

Name Type Status Qty Amount Date
WL-03136732 Travel Open 280 $201.60 Mar 9, 11:11 PM
WL-03136733 Labor Open 4.5 $180.00 Mar 9, 11:13 PM
WL-03136734 Expenses Open 1 $68.00 Mar 9, 11:13 PM
WL-03136988 Expenses Open 1 $68.00 Mar 10, 9:35 AM
WL-03136989 Labor Open 0.25 $10.00 Mar 10, 9:36 AM
WL-03136996 Labor Open 3 $977.00 Mar 10, 9:39 AM
WL-03136997 Labor Open 5 $76.00 Mar 10, 9:40 AM
WL-03136998 Labor Open 0.25 $10.00 Mar 10, 9:41 AM
WL-03136999 Expenses Open 1 $184.03 Mar 10, 9:41 AM
WL-03137001 Expenses Open 1 $26.25 Mar 10, 9:42 AM
WL-03137003 Expenses Open 1 $184.03 Mar 10, 9:42 AM
WL-03137004 Expenses Open 1 $26.25 Mar 10, 9:43 AM
WL-03138202 Expenses Open 1 $184.03 Mar 10, 7:08 PM
WL-03138203 Expenses Open 1 $26.25 Mar 10, 7:09 PM
WL-03141498 Expenses Open 1 $68.00 Mar 12, 1:28 PM
WL-03141505 Expenses Open 1 $68.00 Mar 12, 1:29 PM
WL-03141524 Travel Open 280 $201.60 Mar 12, 1:36 PM
WL-03141528 Labor Open 0.25 $10.00 Mar 12, 1:37 PM
WL-03141532 Labor Open 3 $977.00 Mar 12, 1:38 PM
WL-03141535 Labor Open 5 $76.00 Mar 12, 1:38 PM
WL-03141537 Labor Open 0.25 $10.00 Mar 12, 1:39 PM
WL-03141540 Labor Open 0.25 $10.00 Mar 12, 1:40 PM
WL-03141542 Labor Open 3 $977.00 Mar 12, 1:40 PM
WL-03141543 Labor Open 5 $76.00 Mar 12, 1:41 PM
WL-03144649 Labor Open 0.5 $20.00 Mar 14, 3:48 PM

Details