Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318754 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Barnes Jewish - South Campus — 400 South Kings Highway, St. Louis MO, 63110

Dec 4, 2025 → Mar 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (45 biz days late)
Active: 64 biz days
🕐 Clock stopped: Completed (Mar 10, 2026)
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
64d
▶ Clock Running
Status: Scheduled
Dec 4 → Mar 10, 2026
64 business days (counted)
Running total: 64 of ? biz days used
Created: Dec 4, 2025 Completed: Mar 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Scheduled ▶ Running 0 0
Dec 4 → Dec 4 Ready for Scheduling ▶ Running 0 0
Dec 4 → Dec 4 Scheduled ▶ Running 0 0
Dec 4 → Dec 4 Ready for Scheduling ▶ Running 0 0
Dec 4 → Mar 10 Scheduled ▶ Running 64 64
Coordinators 64.7d
Billing 3.6d
✗ SLA Missed
Coordinators
64.7 days
Over SLA
Billing
3.6 days
Over SLA
Created: Dec 4, 2025 Due: Dec 31, 2026 Completed: Mar 15, 2026 (291 days early)
📅
67.7 days Total Age
⏱️
64.5d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
68.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
37 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 9, 2026
Visit 2 Mar 10, 2026
Visit 3 Mar 11, 2026
Visit 4 Mar 12, 2026
Visit 5 Mar 13, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 64.5 days stuck in "Scheduled"
⏱️
Total Delay 68.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
64.5d / 2.0d SLA
Closed
7.5d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/4/2025 1316 CM ack msg; LM w/AF, SC, TN; 1314 SC avail; LM w/Debbie re cnfm; 1325 Debbie add F; LM w/SC; 1342 SC okay; LM w/Debbie re cnfm; 1357 Debbie cnfm; 1435 ack cnfm LM w/SC; 1457 SC ack cnfm

Timeline

📋
▶
3 Work Order Created Dec 4, 1:18 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
📅
▶
2 Dispatch Scheduled Dec 4, 2:55 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 1h 34m, 0m
🗓️
▶
2 Status: Scheduled Dec 4, 3:02 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Sean Critzman
🚨 65.0 business days
✔️
▶
2 Status: Completed Mar 10, 6:01 PM
Status: Completed → 4x Labor Added
⏱️
4x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 8
💵
▶
2 17x Expenses Added Mar 10, 6:08 PM
17x Expenses Added → 5x Travel Added
🚗
5x Travel Added
Type: Travel
Status: Open
Qty: 15, 305, 320
⏳ 2.7 business days
⏱️
▶
2 Labor Added Mar 12, 6:13 PM
Labor Added → 6x Labor Added
⏱️
6x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.5
⏱️
3x Labor Added Mar 13, 7:52 AM
Type: Labor
Status: Open
Qty: 8, 0.5
⏱️
Labor Added Mar 14, 7:28 AM
Type: Labor
Status: Open
Qty: 4.5
⏳ 0.0 business days
✔️
Status: Completed by Sean Critzman Mar 15, 10:00 PM
From: Closed, Completed
To: Completed, Closed
Duration in Previous: 5d 3h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 19, 3:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 17h
📨
Status: Invoice Pending by Timothy Amburgey Mar 20, 10:06 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 57m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Mar 23, 4:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 6h

Bottlenecks

Scheduled
Duration: 64.5 business days (threshold: 2.0 business days)
Exceeded by 62.5 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Sean Critzman
Scheduled
Mar 10, 9:00 AM
Created
Dec 4, 1:18 PM
Invoice #
SM-257117

Work Details (37)

Name Type Status Qty Amount Date
WL-03138046 Labor Open 0.5 $20.00 Mar 10, 6:04 PM
WL-03138044 Labor Open 5 $200.00 Mar 10, 6:04 PM
WL-03138047 Labor Open 0.5 $20.00 Mar 10, 6:04 PM
WL-03138045 Labor Open 8 $830.00 Mar 10, 6:04 PM
WL-03138064 Expenses Open 1 $203.25 Mar 10, 6:08 PM
WL-03138065 Expenses Open 1 $68.00 Mar 10, 6:08 PM
WL-03138066 Expenses Open 1 $68.00 Mar 10, 6:08 PM
WL-03138067 Expenses Open 1 $68.00 Mar 10, 6:08 PM
WL-03138068 Expenses Open 1 $68.00 Mar 10, 6:08 PM
WL-03138069 Expenses Open 1 $68.00 Mar 10, 6:08 PM
WL-03138070 Expenses Open 1 $16.00 Mar 10, 6:08 PM
WL-03138071 Expenses Open 1 $16.00 Mar 10, 6:08 PM
WL-03138072 Expenses Open 1 $14.00 Mar 10, 6:08 PM
WL-03138073 Expenses Open 1 $16.00 Mar 10, 6:08 PM
WL-03138074 Expenses Open 1 $21.00 Mar 10, 6:08 PM
WL-03138076 Expenses Open 1 $47.00 Mar 10, 6:08 PM
WL-03138077 Expenses Open 1 $47.00 Mar 10, 6:08 PM
WL-03138075 Expenses Open 1 $47.00 Mar 10, 6:08 PM
WL-03138061 Expenses Open 1 $203.25 Mar 10, 6:08 PM
WL-03138062 Expenses Open 1 $203.25 Mar 10, 6:08 PM
WL-03138063 Expenses Open 1 $203.25 Mar 10, 6:08 PM
WL-03138088 Travel Open 15 $10.80 Mar 10, 6:11 PM
WL-03138089 Travel Open 15 $10.80 Mar 10, 6:11 PM
WL-03138086 Travel Open 305 $219.60 Mar 10, 6:11 PM
WL-03138090 Travel Open 320 $230.40 Mar 10, 6:11 PM
WL-03138087 Travel Open 15 $10.80 Mar 10, 6:11 PM
WL-03142116 Labor Open 1 $0.00 Mar 12, 6:13 PM
WL-03142120 Labor Open 8 $830.00 Mar 12, 6:15 PM
WL-03142117 Labor Open 8 $830.00 Mar 12, 6:15 PM
WL-03142118 Labor Open 0.5 $20.00 Mar 12, 6:15 PM
WL-03142119 Labor Open 0.5 $20.00 Mar 12, 6:15 PM
WL-03142121 Labor Open 0.5 $20.00 Mar 12, 6:15 PM
WL-03142122 Labor Open 0.5 $20.00 Mar 12, 6:15 PM
WL-03142831 Labor Open 8 $830.00 Mar 13, 7:52 AM
WL-03142832 Labor Open 0.5 $20.00 Mar 13, 7:52 AM
WL-03142833 Labor Open 0.5 $0.00 Mar 13, 7:53 AM
WL-03144571 Labor Open 4.5 $180.00 Mar 14, 7:28 AM

Details