Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318764 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 UCSF Medical Center — 745 Parnassus Ave, San Francisco CA, 94122

Dec 4, 2025 → Mar 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (44 biz days late)
Active: 62 biz days
🕐 Clock stopped: Completed (Mar 8, 2026)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 8, 2025
2 business days (counted)
Running total: 2 of ? biz days used
54d
▶ Clock Running
Status: Scheduled
Dec 8 → Feb 26, 2026
54 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 26 → Mar 2, 2026
2 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 8, 2026
4 business days (counted)
Running total: 62 of ? biz days used
Created: Dec 4, 2025 Completed: Mar 8, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Dec 4 Scheduled ▶ Running 0 0
Dec 4 → Dec 8 Ready for Scheduling ▶ Running 2 2
Dec 8 → Feb 26 Scheduled ▶ Running 54 56
Feb 26 → Mar 2 Ready for Scheduling ▶ Running 2 58
Mar 2 → Mar 8 Scheduled ▶ Running 4 62
Dispatch 0.0d
Coordinators 63.9d
Billing 1.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
63.9 days
Over SLA
Billing
1.9 days
Over SLA
Created: Dec 4, 2025 Due: Dec 31, 2026 Completed: Mar 8, 2026 (298 days early)
📅
62.7 days Total Age
⏱️
54.8d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
61.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
39 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 1, 2026
Visit 2 Mar 2, 2026
Visit 3 Mar 3, 2026
Visit 4 Mar 4, 2026
Visit 5 Mar 5, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 54.8 days stuck in "Scheduled"
⏱️
Total Delay 61.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
59.2d / 2.0d SLA
Ready for Scheduling
4.7d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/4/2025 NNL ; 1308 SZ avail; 1344 LM w/Jonathan re cnfm; 1704 Jonathan cnfm; ack cnfm; LM w/SZ; 1201 SZ ack cnfm; 2/26/2026 1826 Jonathan req. chg from T-F to M-Th; 1831 ack msg; LM w/SZ; 1925 SZ okay ; 1938 LM w/Jonathan re cnfm; 3/2/26 1245 Jonathan cnfm; ack cnfm, LM w/SZ

Timeline

📋
▶
3 Work Order Created Dec 4, 1:44 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Dec 8, 12:18 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 22h
🚨 55.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 26, 6:31 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 80d 6h
⏳ 1.7 business days
🚗
Travel Added Mar 2, 12:25 AM
Type: Travel
Status: Open
Qty: 59
📅
▶
2 Dispatch Scheduled Mar 2, 4:05 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 21h
⏱️
▶
4 Labor Added Mar 3, 12:52 PM
Labor Added → Labor Added → Labor Added → 2x Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 6
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
3 2x Labor Added Mar 3, 12:58 PM
2x Labor Added → Labor Added → 3x Expenses Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 3x Expenses Added Mar 3, 1:04 PM
3x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Mar 3, 1:29 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
▶
2 5x Labor Added Mar 5, 11:13 PM
5x Labor Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 4x Expenses Added Mar 5, 11:27 PM
4x Expenses Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.1 business days
💵
Expenses Added Mar 8, 12:32 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Mar 8, 12:40 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Mar 8, 12:49 PM
Expenses Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 59
⏱️
Labor Added Mar 8, 12:56 PM
Type: Labor
Status: Open
Qty: 12.5
✔️
Status: Completed by Susan Zorn Mar 8, 1:23 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 20h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 12, 3:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 2h
📨
Status: Invoice Pending by Timothy Amburgey Mar 13, 1:26 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 44m
🧾
▶
2 Invoice Created Mar 13, 4:39 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 12m

Bottlenecks

Ready for Scheduling
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Scheduled
Duration: 54.8 business days (threshold: 2.0 business days)
Exceeded by 52.8 business days
Ready for Scheduling
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Susan Zorn
Scheduled
Mar 2, 1:00 PM
Created
Dec 4, 1:44 PM
Invoice #
SM-256493

Work Details (39)

Name Type Status Qty Amount Date
WL-03125552 Travel Open 59 $42.48 Mar 2, 12:25 AM
WL-03127840 Labor Open 11 $440.00 Mar 3, 12:52 PM
WL-03127846 Labor Open 2 $977.00 Mar 3, 12:54 PM
WL-03127852 Labor Open 6 $76.00 Mar 3, 12:55 PM
WL-03127853 Labor Open 0.5 $20.00 Mar 3, 12:56 PM
WL-03127854 Labor Open 0.5 $20.00 Mar 3, 12:57 PM
WL-03127859 Labor Open 8 $977.00 Mar 3, 12:58 PM
WL-03127862 Labor Open 0.5 $20.00 Mar 3, 12:59 PM
WL-03127864 Labor Open 0.5 $20.00 Mar 3, 1:00 PM
WL-03127868 Expenses Open 1 $68.00 Mar 3, 1:02 PM
WL-03127866 Expenses Open 1 $897.43 Mar 3, 1:02 PM
WL-03127867 Expenses Open 1 $2.00 Mar 3, 1:02 PM
WL-03127873 Expenses Open 1 $26.00 Mar 3, 1:04 PM
WL-03127874 Expenses Open 1 $80.00 Mar 3, 1:04 PM
WL-03127875 Expenses Open 1 $68.00 Mar 3, 1:05 PM
WL-03127877 Expenses Open 1 $86.00 Mar 3, 1:06 PM
WL-03127902 Expenses Open 1 $59.90 Mar 3, 1:29 PM
WL-03132851 Labor Open 8 $977.00 Mar 5, 11:13 PM
WL-03132854 Labor Open 0.5 $20.00 Mar 5, 11:13 PM
WL-03132853 Labor Open 8 $977.00 Mar 5, 11:13 PM
WL-03132850 Labor Open 0.75 $30.00 Mar 5, 11:13 PM
WL-03132852 Labor Open 0.5 $20.00 Mar 5, 11:13 PM
WL-03132857 Expenses Open 1 $31.00 Mar 5, 11:17 PM
WL-03132856 Expenses Open 1 $86.00 Mar 5, 11:17 PM
WL-03132861 Expenses Open 1 $68.00 Mar 5, 11:18 PM
WL-03132860 Expenses Open 1 $68.00 Mar 5, 11:18 PM
WL-03132862 Expenses Open 1 $68.00 Mar 5, 11:18 PM
WL-03132901 Expenses Open 1 $336.73 Mar 5, 11:27 PM
WL-03132903 Expenses Open 1 $342.97 Mar 5, 11:27 PM
WL-03132904 Expenses Open 1 $342.98 Mar 5, 11:27 PM
WL-03132902 Expenses Open 1 $342.97 Mar 5, 11:27 PM
WL-03132914 Expenses Open 1 $434.92 Mar 5, 11:32 PM
WL-03132912 Expenses Open 1 $57.65 Mar 5, 11:32 PM
WL-03132913 Expenses Open 1 $39.69 Mar 5, 11:32 PM
WL-03135183 Expenses Open 1 $119.52 Mar 8, 12:32 PM
WL-03135188 Expenses Open 1 $68.00 Mar 8, 12:40 PM
WL-03135195 Expenses Open 1 $3.00 Mar 8, 12:49 PM
WL-03135196 Travel Open 59 $42.48 Mar 8, 12:54 PM
WL-03135198 Labor Open 12.5 $500.00 Mar 8, 12:56 PM

Details