Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318768 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Dec 4, 2025 → Dec 18, 2025

✅ Completed
PSM Last business day of December 2025
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Dec 18)
✓ SLA Met (12d early)
Dispatch 0.0d
Coordinators 10.8d
Field Work 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
10.8 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Dec 4, 2025 Due: Dec 31, 2025 Completed: Dec 18, 2025 (13 days early)
📅
10.6 days Total Age
⏱️
10.6d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
10.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Kevin Cogdill — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 4, 2025
Visit 2 Dec 15, 2025
Visit 3 Dec 18, 2025

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 10.6 days stuck in "Assigned"
⏱️
Total Delay 10.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
10.8d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/18/25 AJinerson - Received request to please reassign tech.

🔧 Work Performed
completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
DEC PM DUE Evans, Joe
📄 Description
Med Surg Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 4, 2:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 4, 2:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14m
⏱️
2x Labor Added Dec 4, 2:28 PM
Type: Labor
Status: Open
Qty: 1.5, 0.75
⚠️ 7.0 business days
💵
Expenses Added Dec 12, 8:43 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
3x Labor Added Dec 16, 9:50 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 8.5, 1, 420
⏳ 3.0 business days
🆕
▶
2 Status: Entered Dec 18, 3:05 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Kevin Cogdill
🔧
Status: Tech On Site by Kevin Cogdill Dec 18, 4:44 PM
From: Assigned
To: Tech On Site
Duration in Previous: 1h 38m
⏱️
3x Labor Added Dec 18, 5:20 PM
Type: Labor, Expenses
Status: Open
Qty: 1.5, 0.5
✔️
▶
2 Status: Completed Dec 18, 5:34 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 19, 1:07 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 32m
📨
Status: Invoice Pending by Hannah Shaw Dec 19, 1:17 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 9m
💰
Status: Invoiced by Hannah Shaw Dec 19, 1:26 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 9m
⏳ 2.0 business days
🧾
Invoice Created Dec 22, 9:00 AM
Invoice Number: SM-249631

Bottlenecks

Assigned
Duration: 10.6 business days (threshold: 4.0 business hours)
Exceeded by 10.1 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Dec 4, 2:04 PM
Invoice #
SM-249631

Work Details (9)

Name Type Status Qty Amount Date
WL-03026483 Labor Open 1.5 $0.00 Dec 4, 2:28 PM
WL-03026484 Labor Open 0.75 $0.00 Dec 4, 2:28 PM
WL-03035552 Expenses Open 1 $0.00 Dec 12, 8:43 AM
WL-03039013 Labor Open 8.5 $0.00 Dec 16, 9:50 AM
WL-03039014 Expenses Open 1 $0.00 Dec 16, 9:50 AM
WL-03039015 Travel Open 420 $0.00 Dec 16, 9:50 AM
WL-03042386 Labor Open 1.5 $0.00 Dec 18, 5:20 PM
WL-03042387 Labor Open 0.5 $0.00 Dec 18, 5:20 PM
WL-03042388 Expenses Open 1 $0.00 Dec 18, 5:20 PM

Details