Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318781 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Dec 4, 2025 → Dec 16, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 11, 2025
🕐 Clock stopped: Completed (Dec 17)
⏸ 10d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.0d
Material Management 6.6d
Coordinators 2.3d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
6.6 days
Over SLA
Coordinators
2.3 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Dec 4, 2025 Due: Dec 11, 2025 Completed: Dec 17, 2025 (5 days late)
📅
8.8 days Total Age
⏱️
6.6d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
3.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 161 days old
🚨
Primary Delay 6.6 days stuck in "Awaiting Parts"
⏱️
Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts
6.6d / 3.0d SLA
Reschedule
2.3d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced fowler motor and CPR iso
🔍 Technician Findings
Motor worn
⚠️ Problem Description
Head wont go up Evans, Joe
📄 Description
Bed, Electric

Timeline

📋
▶
6 Work Order Created Dec 4, 2:27 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned → Parts Requested → Status: Awaiting Parts
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Abby Jinerson
Technician: Joe Evans
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3m
📦
Parts Requested
Order: 00086246
Status: Closed
📦
Status: Awaiting Parts by Joe Evans
From: Assigned
To: Awaiting Parts
Duration in Previous: 1m
⚠️ 7.0 business days
🔩
▶
2 3x Parts Added Dec 14, 3:52 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 10d 1h
⏳ 2.0 business days
🔧
▶
3 Status: Tech On Site Dec 16, 9:04 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Joe Evans
From: Tech On Site
To: Completed
Duration in Previous: 4m
🏁
Status: Closed by Joe Evans Dec 16, 9:09 PM
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 17, 11:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 21m
📨
Status: Invoice Pending by Hannah Shaw Dec 17, 12:11 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 39m, 0m
⏳ 4.0 business days
🧾
Invoice Created Dec 22, 8:42 AM
Invoice Number: SM-249287

Bottlenecks

Awaiting Parts
Duration: 6.6 business days (threshold: 3.0 business days)
Exceeded by 3.6 business days
Reschedule
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.1 business hours

🔗 Related Artifacts

📦
Parts Order 00086246
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Dec 4, 2:27 PM
Invoice #
SM-249287

Work Details (4)

Name Type Status Qty Amount Date
WL-03037340 Parts Open 1 $0.00 Dec 14, 3:52 PM
WL-03037341 Parts Open 1 $0.00 Dec 14, 3:52 PM
WL-03037342 Expenses Open 1 $0.00 Dec 14, 3:52 PM
WL-03040056 Labor Open 1 $0.00 Dec 16, 9:07 PM

Details