Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318790 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Dec 4, 2025 → Dec 4, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 11, 2025
🕐 Clock stopped: Completed (Dec 5)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.1d
Field Work 0.8d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
0.8 days
Billing
0.2 days
Created: Dec 4, 2025 Due: Dec 11, 2025 Completed: Dec 5, 2025 (6 days early)
📅
0.9 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
7 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed on schedule
Invoiced • 161 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced CPR Iso
🔍 Technician Findings
Isolator worn
⚠️ Problem Description
Head motor making noise Evans, Joe
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 4, 2:47 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 4, 3:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 44m
⏱️
▶
2 3x Labor Added Dec 4, 3:54 PM
3x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Joe Evans
From: Assigned
To: Tech On Site
Duration in Previous: 22m
✔️
Status: Completed by Joe Evans Dec 4, 10:16 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 20m
📄
Status: Ready to Bill by Hannah Shaw Dec 5, 11:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 14m
📨
▶
2 Status: Invoice Pending Dec 5, 12:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Dec 8, 8:00 AM
Invoice Number: SM-248371

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Dec 4, 2:47 PM
Invoice #
SM-248371

Work Details (3)

Name Type Status Qty Amount Date
WL-03026651 Labor Open 2 $0.00 Dec 4, 3:54 PM
WL-03026652 Labor Open 0.75 $0.00 Dec 4, 3:54 PM
WL-03026658 Parts Open 1 $0.00 Dec 4, 3:54 PM

Details