Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318794 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Missouri Baptist Medical Center — 3015 N. Ballas Rd, St Louis MO, 63131

Dec 4, 2025 → Apr 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (63 biz days late)
Active: 82 biz days
🕐 Clock stopped: Completed (Apr 3, 2026)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 8, 2025
2 business days (counted)
Running total: 2 of ? biz days used
80d
▶ Clock Running
Status: Scheduled
Dec 8 → Apr 3, 2026
80 business days (counted)
Running total: 82 of ? biz days used
Created: Dec 4, 2025 Completed: Apr 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Dec 4 Scheduled ▶ Running 0 0
Dec 4 → Dec 8 Ready for Scheduling ▶ Running 2 2
Dec 8 → Apr 3 Scheduled ▶ Running 80 82
Dispatch 0.0d
Coordinators 82.7d
Billing 2.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
82.7 days
Over SLA
Billing
2.3 days
Over SLA
Created: Dec 4, 2025 Due: Dec 31, 2026 Completed: Apr 3, 2026 (272 days early)
📅
82.5 days Total Age
⏱️
80.2d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
83.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 30, 2026
Visit 2 Mar 31, 2026
Visit 3 Apr 1, 2026
Visit 4 Apr 2, 2026
Visit 5 Apr 3, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 80.2 days stuck in "Scheduled"
⏱️
Total Delay 83.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
80.2d / 2.0d SLA
Ready for Scheduling
2.5d / 1.0d SLA
Closed
4.5d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/4/2025 1445 CM ack msg; LM w/AF, EJ, NN, AM; 1707 AF decline; 2006 NN decline; 12/8/2025 1204 CM LM w/Debbie re compliance; 12/8/2025 1227 CM LM w/Central; 1243 MJ decline; 1348 SS decline; 1654 ES avail; 1707 LM w/Debbie re cnfm; 1716 ES ack cnfm

Timeline

📋
▶
3 Work Order Created Dec 4, 2:51 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Dec 8, 5:23 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Eric Smith
🚨 76.8 business days
⏱️
▶
3 Labor Added Mar 30, 9:42 PM
Labor Added → 6x Expenses Added → 5x Expenses Added
💵
6x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
4x Labor Added Mar 31, 9:08 AM
Type: Labor
Status: Open
Qty: 0.5, 3
⏳ 2.0 business days
⏱️
4x Labor Added Apr 1, 9:40 AM
Type: Labor
Status: Open
Qty: 0.5, 3
⏳ 2.0 business days
⏱️
4x Labor Added Apr 2, 10:39 AM
Type: Labor
Status: Open
Qty: 0.5, 3
⏱️
Labor Added Apr 3, 9:48 AM
Type: Labor
Status: Open
Qty: 10
✔️
Status: Completed by Eric Smith Apr 3, 3:48 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 115d 21h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 9, 2:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 22h
📨
Status: Invoice Pending by Timothy Amburgey Apr 10, 11:35 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 8m
💰
▶
2 Status: Invoiced Apr 10, 4:12 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-258988

Bottlenecks

Ready for Scheduling
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Scheduled
Duration: 80.2 business days (threshold: 2.0 business days)
Exceeded by 78.2 business days
Closed
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Eric Smith
Scheduled
Mar 31, 12:00 PM
Created
Dec 4, 2:51 PM
Invoice #
SM-258988

Work Details (25)

Name Type Status Qty Amount Date
WL-03166195 Labor Open 8.5 $340.00 Mar 30, 9:42 PM
WL-03166200 Expenses Open 1 $569.32 Mar 30, 9:43 PM
WL-03166201 Expenses Open 1 $68.00 Mar 30, 9:44 PM
WL-03166202 Expenses Open 1 $68.00 Mar 30, 9:44 PM
WL-03166203 Expenses Open 1 $68.00 Mar 30, 9:44 PM
WL-03166204 Expenses Open 1 $68.00 Mar 30, 9:44 PM
WL-03166205 Expenses Open 1 $68.00 Mar 30, 9:44 PM
WL-03166206 Expenses Open 1 $219.12 Mar 30, 9:44 PM
WL-03166207 Expenses Open 1 $219.12 Mar 30, 9:44 PM
WL-03166208 Expenses Open 1 $219.12 Mar 30, 9:44 PM
WL-03166209 Expenses Open 1 $219.12 Mar 30, 9:44 PM
WL-03166211 Expenses Open 1 $190.80 Mar 30, 9:45 PM
WL-03166428 Labor Open 0.5 $20.00 Mar 31, 9:08 AM
WL-03166429 Labor Open 3 $830.00 Mar 31, 9:08 AM
WL-03166430 Labor Open 5 $76.00 Mar 31, 9:08 AM
WL-03166431 Labor Open 0.5 $20.00 Mar 31, 9:08 AM
WL-03168404 Labor Open 0.5 $20.00 Apr 1, 9:40 AM
WL-03168405 Labor Open 3 $830.00 Apr 1, 9:40 AM
WL-03168406 Labor Open 5 $76.00 Apr 1, 9:40 AM
WL-03168407 Labor Open 0.5 $20.00 Apr 1, 9:40 AM
WL-03170329 Labor Open 0.5 $20.00 Apr 2, 10:39 AM
WL-03170330 Labor Open 3 $830.00 Apr 2, 10:39 AM
WL-03170331 Labor Open 5 $76.00 Apr 2, 10:39 AM
WL-03170332 Labor Open 0.5 $20.00 Apr 2, 10:39 AM
WL-03172175 Labor Open 10 $400.00 Apr 3, 9:48 AM

Details