Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (76 biz days late)
Active: 95 biz days
🕐 Clock stopped: Completed (Apr 22, 2026)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
42d
▶ Clock Running
Status: Assigned
Dec 4 → Feb 5, 2026
42 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 42 of ? biz days used
34d
▶ Clock Running
Status: Assigned
Feb 5 → Mar 26, 2026
34 business days (counted)
Running total: 76 of ? biz days used
19d
▶ Clock Running
Status: Tech On Site
Mar 26 → Apr 22, 2026
19 business days (counted)
Running total: 95 of ? biz days used
Created: Dec 4, 2025Completed: Apr 22, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 4 → Dec 4
Created
▶ Running
0
0
Dec 4 → Feb 5
Assigned
▶ Running
42
42
Feb 5 → Feb 5
Tech On Site
▶ Running
0
42
Feb 5 → Mar 26
Assigned
▶ Running
34
76
Mar 26 → Apr 22
Tech On Site
▶ Running
19
95
Dispatch0.0d
Coordinators77.5d
Field Work21.6d
Billing6.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
77.5 days
Over SLA
Field Work
21.6 days
Over SLA
Billing
6.0 days
Over SLA
Created: Dec 4, 2025
Due: Jan 4, 2026
Completed: Apr 7, 2026 (92 days late)
📅
84.5 daysTotal Age
⏱️
42.5d in AssignedLongest Stage
🔄
10 transitionsStatus Changes
⚠️
97.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🚩
3 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Charles Sellon — scheduling delays attributed to technician, not coordinators
Visit 1Mar 25, 2026
Visit 2Mar 26, 2026
Visit 3Apr 7, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay42.5 days stuck in "Assigned"
⏱️
Total Delay97.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
77.5d / 0.5d SLA
Tech On Site
19.6d / 1.0d SLA
Completed
2.0d / 1.0d SLA
Closed
0.9d / 1.0d SLA
Billing Review
2.5d / 2.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
1.5d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
G8611-60000 Chassis kit used as cart was damaged. New sisalloy filaments installed.
Scroll pump also rebuilt
Overhaul2.
🔧Work Performed
2/5/2026 Wheels on cart damaged, lower cart replaced G8611-60000. Started evaluation.
3/25/2026 Removed scroll pump from cart. Disassembled (scroll rebuilt)
3/26/2026 Cleaned valve block, spec-tube rebuilt with SYSALLOY filament running on test fixture.
4/7/2026 Reassembled and restarted. Perform fine test procedure, record parameter, chart record MDL/Helium Stability. Unit
leak checl ok shut off unit, pack it up, ship unit back to customer.
🔍Technician Findings
Bad scroll pump, cart damaged.
⚠️Problem Description
ote
25.11.2025 09:00:11 NAKUMARI
EPT ID 112125009
____________________
Note
29.10.2025 08:13:57 WF-BATCH
Agent: PIERCEB Timestamp: 2025-10-29 07:13:49
Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004262.
Salesperson - Jim Primm; james.primm@agilent.com; Mobile: 516-375-4864
Pump not working
📄Description
Helium LD MD30
📞Call Description
VPD BENCH OVERHAUL
Apr 23, 2026 3:55pm
@MICHAEL MCNAMARA @Kim Pearson WO has been reviewed.
Timeline
📋
▶
3
Work Order Created Dec 4, 3:08 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:VPD Bench
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
👷
Technician Assigned by Kim PearsonDec 4, 3:34 PM
Technician:Minh Huynh
🚨43.0 business days
🔧
Status: Tech On Site by Charles SellonFeb 5, 9:36 AM
From:Assigned
To:Tech On Site
Duration in Previous:62d 18h
👷
▶
2
Status: Assigned Feb 5, 9:48 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kim Pearson
Technician:Charles Sellon
🚨34.9 business days
⏱️
Labor Added Mar 26, 8:06 AM
Type:Labor
Status:Open
Qty:6
⏱️
▶
2
4x Labor Added Mar 26, 3:04 PM
4x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Charles Sellon
From:Assigned
To:Tech On Site
Duration in Previous:49d 4h
⚠️9.0 business days
⏱️
Labor Added Apr 7, 3:13 PM
Type:Labor
Status:Open
Qty:2
🚨12.0 business days
✔️
Status: Completed by Charles SellonApr 22, 8:34 AM
From:Tech On Site
To:Completed
Duration in Previous:26d 17h
🏁
Status: Closed by Minh HuynhApr 23, 8:23 AM
From:Completed
To:Closed
Duration in Previous:23h 48m
💵
Status: Billing Review by Hannah ShawApr 23, 3:54 PM
From:Closed
To:Billing Review
Duration in Previous:7h 31m
⏳3.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAApr 27, 8:20 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:3d 16h
⏳2.0 business days
📨
Status: Invoice Pending by Hannah ShawApr 28, 3:41 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1d 7h
⏳2.0 business days
💰
▶
2
Status: Invoiced Apr 29, 5:57 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-260357
Bottlenecks
Assigned
Duration: 42.5 business days (threshold: 4.0 business hours)
Exceeded by 42.0 business days
Assigned
Duration: 35.0 business days (threshold: 4.0 business hours)
Exceeded by 34.5 business days
Tech On Site
Duration: 19.6 business days (threshold: 1.0 business days)
Exceeded by 18.6 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.1 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)