Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318807 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Missouri Baptist Medical Center — 3015 N. Ballas Rd, St Louis MO, 63131

Dec 4, 2025 → Apr 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (61 biz days late)
Active: 80 biz days
🕐 Clock stopped: Canceled (Apr 1, 2026)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
79d
▶ Clock Running
Status: Scheduled
Dec 4 → Mar 31, 2026
79 business days (counted)
Running total: 79 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 31 → Apr 1, 2026
1 business day (counted)
Running total: 80 of ? biz days used
Created: Dec 4, 2025 Canceled: Apr 1, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Dec 4 Scheduled ▶ Running 0 0
Dec 4 → Dec 4 Ready for Scheduling ▶ Running 0 0
Dec 4 → Mar 31 Scheduled ▶ Running 79 79
Mar 31 → Apr 1 Ready for Scheduling ▶ Running 1 80
Coordinators 81.1d
✗ SLA Missed
Coordinators
81.1 days
Over SLA
Created: Dec 4, 2025 Due: Dec 31, 2026 Completed: Apr 1, 2026 (274 days early)
📅
80.5 days Total Age
⏱️
79.3d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
77.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 254 days old
🚨
Primary Delay 79.3 days stuck in "Scheduled"
⏱️
Total Delay 77.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.8d / 1.0d SLA
Scheduled
79.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/4/2025 1445 CM ack msg; LM w/AF, EJ, NN, AM, AL; 1513 AL avail; LM w/Debbie re: cnfm; 1620 Debbie cnfm; 1628 ack cnfm; Lm w/AL; 1631 AL ack cnfm; 4/1/26 1645 LM w/Debbie re NAR; 1706 Debbie ack cxl

Timeline

📋
▶
2 Work Order Created Dec 4, 3:10 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 4, 4:46 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1h 36m
🚨 79.9 business days
📅
Status: Ready for Scheduling by Wayne Rush Mar 31, 3:25 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 116d 21h
⏳ 2.0 business days
🚫
Status: Canceled by Wayne Rush Apr 1, 5:34 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 1d 2h

Bottlenecks

Scheduled
Duration: 79.3 business days (threshold: 2.0 business days)
Exceeded by 77.3 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Ashley Louis
Scheduled
N/A
Created
Dec 4, 3:10 PM
Invoice #
N/A

Details