Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318808 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Missouri Baptist Medical Center — 3015 N. Ballas Rd, St Louis MO, 63131

Dec 4, 2025 → Apr 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (74 biz days late)
Active: 92 biz days
🕐 Clock stopped: Completed (Apr 18, 2026)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 12, 2025
6 business days (counted)
Running total: 6 of ? biz days used
86d
▶ Clock Running
Status: Scheduled
Dec 12 → Apr 18, 2026
86 business days (counted)
Running total: 92 of ? biz days used
Created: Dec 4, 2025 Completed: Apr 18, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Dec 4 Scheduled ▶ Running 0 0
Dec 4 → Dec 12 Ready for Scheduling ▶ Running 6 6
Dec 12 → Apr 18 Scheduled ▶ Running 86 92
Coordinators 93.2d
Billing 2.5d
✗ SLA Missed
Coordinators
93.2 days
Over SLA
Billing
2.5 days
Over SLA
Created: Dec 4, 2025 Due: Dec 31, 2026 Completed: Apr 18, 2026 (257 days early)
📅
92.5 days Total Age
⏱️
86.8d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
93.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Apr 13, 2026
Visit 2 Apr 14, 2026
Visit 3 Apr 15, 2026
Visit 4 Apr 16, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 86.8 days stuck in "Scheduled"
⏱️
Total Delay 93.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
6.5d / 1.0d SLA
Scheduled
86.8d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/4/2025 1445 CM ack msg; LM w/AF, EJ, NN, AM, AL; AL other shift; 1707 AF decline; 2005 NN decline; 12/8/2025 1204 CM LM w/Debbie re compliance; 12/8/2025 1230 CM LM w/Central; 1232 JF decline; 1243 MJ decline; 1745 TK decline; 12/9/25 0011 TN avail; 1130 LM w/Debbie re cnfm; 1147 Debbie cnfm; ack cnfm, LM w/TN; 12/11/2025 1910 CM 2nd msg w/TN; 1245 TN ack cnfm

Timeline

📋
▶
2 Work Order Created Dec 4, 3:10 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Dec 12, 12:53 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Tikisha Nock
🚨 83.0 business days
🚗
▶
2 2x Travel Added Apr 13, 10:56 PM
2x Travel Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4.5
💵
▶
2 Expenses Added Apr 14, 8:40 PM
Expenses Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
▶
2 Labor Added Apr 15, 3:25 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
⏱️
▶
2 2x Labor Added Apr 15, 3:38 PM
2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 0.25, 1
⏱️
▶
3 2x Labor Added Apr 16, 9:18 AM
2x Labor Added → 2x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Apr 16, 9:29 AM
Type: Labor, Travel
Status: Open
Qty: 4.5, 288
⏳ 2.0 business days
✔️
Status: Completed by Tikisha Nock Apr 18, 11:43 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 126d 21h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 23, 3:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 3h
📨
Status: Invoice Pending by Timothy Amburgey Apr 24, 9:53 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 41m
🧾
▶
2 Invoice Created Apr 24, 5:12 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 7h 19m

Bottlenecks

Ready for Scheduling
Duration: 6.5 business days (threshold: 1.0 business days)
Exceeded by 5.5 business days
Scheduled
Duration: 86.8 business days (threshold: 2.0 business days)
Exceeded by 84.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Tikisha Nock
Scheduled
Apr 14, 9:00 AM
Created
Dec 4, 3:10 PM
Invoice #
SM-260106

Work Details (19)

Name Type Status Qty Amount Date
WL-03184701 Travel Open 288 $207.36 Apr 13, 10:56 PM
WL-03184702 Expenses Open 1 $68.00 Apr 13, 10:57 PM
WL-03184703 Labor Open 4.5 $180.00 Apr 13, 10:58 PM
WL-03186228 Expenses Open 1 $68.00 Apr 14, 8:40 PM
WL-03186229 Labor Open 8 $977.00 Apr 14, 8:41 PM
WL-03187242 Labor Open 0.25 $10.00 Apr 15, 3:25 PM
WL-03187248 Labor Open 0.25 $10.00 Apr 15, 3:27 PM
WL-03187256 Labor Open 8 $977.00 Apr 15, 3:38 PM
WL-03187257 Labor Open 0.25 $10.00 Apr 15, 3:39 PM
WL-03187258 Labor Open 0.25 $10.00 Apr 15, 3:41 PM
WL-03187259 Expenses Open 1 $68.00 Apr 15, 3:41 PM
WL-03188349 Labor Open 0.25 $10.00 Apr 16, 9:18 AM
WL-03188350 Labor Open 8 $977.00 Apr 16, 9:19 AM
WL-03188354 Expenses Open 1 $68.00 Apr 16, 9:20 AM
WL-03188355 Expenses Open 1 $196.44 Apr 16, 9:21 AM
WL-03188356 Expenses Open 1 $196.44 Apr 16, 9:21 AM
WL-03188357 Expenses Open 1 $196.44 Apr 16, 9:22 AM
WL-03188358 Labor Open 4.5 $180.00 Apr 16, 9:29 AM
WL-03188359 Travel Open 288 $207.36 Apr 16, 9:29 AM

Details