Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318821 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PSM

📍 Pacific Northwest National Laborato — 790 6th St, Richland WA, 99354-1873

Dec 4, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
⚠ 156 biz days overdue
Active: 174 biz days
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
174d
▶ Clock Running
Status: Assigned
Dec 4 → Aug 16, 2026
174 business days (counted)
Running total: 174 of ? biz days used
Created: Dec 4, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Aug 16 Assigned ▶ Running 174 174
Dispatch 0.0d
⚠ Overdue
Dispatch
0.0 days
Created: Dec 4, 2025 Due: Jan 4, 2026 (224 days overdue)
📅
174.4 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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On Track
Assigned • 254 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Note 13.11.2025 18:09:03 JUFOSTER Replacement of Bearings and consumables, Channelling and Balancing. Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 (Lexington). ____________________ Note 13.11.2025 17:58:40 WF-BATCH Agent: JUFOSTER Timestamp: 2025-11-13 17:58:29 IT21436194 84fs fast track
📄 Description
TWISTORR 84FS CFF 2.75in
📞 Call Description
VPD Bench Repair Trade

Timeline

📋
3 Work Order Created Dec 4, 3:28 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: Shawn Kelley
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Assigned
Priority
PSM
Type
Repair
Branch
ERLA - PROD
Technician
Shawn Kelley
Scheduled
N/A
Created
Dec 4, 3:28 PM
Invoice #
N/A

Details