Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318842 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 UCSF Medical Center — 745 Parnassus Ave, San Francisco CA, 94122

Dec 4, 2025 → Feb 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (34 biz days late)
Active: 52 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
52d
▶ Clock Running
Status: Scheduled
Dec 4 → Feb 22, 2026
52 business days (counted)
Running total: 52 of ? biz days used
Created: Dec 4, 2025 Completed: Feb 22, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Scheduled ▶ Running 0 0
Dec 4 → Dec 4 Ready for Scheduling ▶ Running 0 0
Dec 4 → Feb 22 Scheduled ▶ Running 52 52
Coordinators 52.3d
Billing 2.8d
✗ SLA Missed
Coordinators
52.3 days
Over SLA
Billing
2.8 days
Over SLA
Created: Dec 4, 2025 Due: Dec 31, 2026 Completed: Feb 22, 2026 (312 days early)
📅
52.3 days Total Age
⏱️
52.3d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
53.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
36 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 17, 2026
Visit 2 Feb 18, 2026
Visit 3 Feb 19, 2026
Visit 4 Feb 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 52.3 days stuck in "Scheduled"
⏱️
Total Delay 53.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
52.3d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/4/2025 NNL ; 1509 LV avail ; 1615 LM w/Jonathan re cnfm; 1629 Jonathan cnfm; 1650 ack cnfm; LM w/LV; 1658 LV ack cnfm

Timeline

📋
▶
3 Work Order Created Dec 4, 4:15 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Dec 4, 4:50 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 33m
🚨 50.9 business days
⏱️
▶
2 2x Labor Added Feb 18, 4:39 PM
2x Labor Added → 7x Labor Added
⏱️
7x Labor Added
Type: Labor
Status: Open
Qty: 3, 5, 0.25
💵
6x Expenses Added Feb 18, 4:54 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.9 business days
💵
▶
2 5x Expenses Added Feb 19, 7:05 PM
5x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
4x Labor Added Feb 19, 7:16 PM
Type: Labor
Status: Open
Qty: 3, 0.25
⏱️
▶
4 2x Labor Added Feb 20, 3:53 PM
2x Labor Added → Labor Added → 3x Expenses Added → 2x Expenses Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3.5
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
💵
Expenses Added Feb 22, 1:49 AM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Feb 22, 1:57 AM
2x Expenses Added → Status: Completed
✔️
Status: Completed by Leslie Vanderheyden
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 79d 9h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 10h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:36 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 9m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Mar 2, 9:22 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254990

Bottlenecks

Scheduled
Duration: 52.3 business days (threshold: 2.0 business days)
Exceeded by 50.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Leslie Vanderheyden
Scheduled
Feb 17, 12:00 PM
Created
Dec 4, 4:15 PM
Invoice #
SM-254990

Work Details (36)

Name Type Status Qty Amount Date
WL-03110807 Labor Open 4.5 $180.00 Feb 18, 4:39 PM
WL-03110809 Labor Open 0.25 $10.00 Feb 18, 4:39 PM
WL-03110814 Labor Open 3 $977.00 Feb 18, 4:42 PM
WL-03110815 Labor Open 5 $76.00 Feb 18, 4:42 PM
WL-03110816 Labor Open 0.25 $10.00 Feb 18, 4:42 PM
WL-03110817 Labor Open 0.25 $10.00 Feb 18, 4:43 PM
WL-03110818 Labor Open 3 $977.00 Feb 18, 4:43 PM
WL-03110819 Labor Open 5 $76.00 Feb 18, 4:43 PM
WL-03110820 Labor Open 0.25 $10.00 Feb 18, 4:43 PM
WL-03110828 Expenses Open 1 $365.18 Feb 18, 4:54 PM
WL-03110829 Expenses Open 1 $36.67 Feb 18, 4:54 PM
WL-03110830 Expenses Open 1 $46.58 Feb 18, 4:54 PM
WL-03110831 Expenses Open 1 $9.93 Feb 18, 4:54 PM
WL-03110832 Expenses Open 1 $203.34 Feb 18, 4:54 PM
WL-03110833 Expenses Open 1 $10.94 Feb 18, 4:54 PM
WL-03112885 Expenses Open 1 $68.00 Feb 19, 7:05 PM
WL-03112883 Expenses Open 1 $68.00 Feb 19, 7:05 PM
WL-03112884 Expenses Open 1 $68.00 Feb 19, 7:05 PM
WL-03112886 Expenses Open 1 $68.00 Feb 19, 7:05 PM
WL-03112892 Expenses Open 1 $10.25 Feb 19, 7:06 PM
WL-03112894 Expenses Open 1 $3.00 Feb 19, 7:07 PM
WL-03112920 Labor Open 3 $977.00 Feb 19, 7:16 PM
WL-03112922 Labor Open 0.25 $10.00 Feb 19, 7:16 PM
WL-03112921 Labor Open 5 $76.00 Feb 19, 7:16 PM
WL-03112919 Labor Open 0.25 $10.00 Feb 19, 7:16 PM
WL-03114281 Labor Open 0.25 $10.00 Feb 20, 3:53 PM
WL-03114282 Labor Open 4 $977.00 Feb 20, 3:53 PM
WL-03114299 Labor Open 3.5 $140.00 Feb 20, 3:54 PM
WL-03114300 Expenses Open 1 $9.92 Feb 20, 3:55 PM
WL-03114301 Expenses Open 1 $37.99 Feb 20, 3:55 PM
WL-03114302 Expenses Open 1 $42.46 Feb 20, 3:55 PM
WL-03114304 Expenses Open 1 $19.98 Feb 20, 3:57 PM
WL-03114305 Expenses Open 1 $21.94 Feb 20, 3:57 PM
WL-03115397 Expenses Open 1 $9.98 Feb 22, 1:49 AM
WL-03115398 Expenses Open 1 $203.34 Feb 22, 1:57 AM
WL-03115399 Expenses Open 1 $203.34 Feb 22, 1:57 AM

Details