📍 UCSF Medical Center — 745 Parnassus Ave, San Francisco CA, 94122
Dec 4, 2025 → Feb 21, 2026
✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (34 biz days late)
Active: 51 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
▶ Clock Running
Status: Created
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 5 → Dec 8, 2025
1 business day (counted)
Running total: 1 of ? biz days used
50d
▶ Clock Running
Status: Scheduled
Dec 8 → Feb 21, 2026
50 business days (counted)
Running total: 51 of ? biz days used
Created: Dec 5, 2025Completed: Feb 21, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 5 → Dec 5
Created
▶ Running
0
0
Dec 5 → Dec 5
Scheduled
▶ Running
0
0
Dec 5 → Dec 8
Ready for Scheduling
▶ Running
1
1
Dec 8 → Feb 21
Scheduled
▶ Running
50
51
Dispatch0.0d
Coordinators52.7d
Billing2.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
52.7 days
Over SLA
Billing
2.8 days
Over SLA
Created: Dec 5, 2025
Due: Dec 31, 2026
Completed: Feb 21, 2026 (313 days early)
📅
52.0 daysTotal Age
⏱️
50.7d in ScheduledLongest Stage
🔄
7 transitionsStatus Changes
⚠️
53.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
37 linesWork Details
🚩
5 visitsOn-Site Trips
📋
CoordinatorScheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1Feb 16, 2026
Visit 2Feb 17, 2026
Visit 3Feb 18, 2026
Visit 4Feb 19, 2026
Visit 5Feb 20, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay50.7 days stuck in "Scheduled"
⏱️
Total Delay53.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
50.7d / 2.0d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/4/2025 NNL ; 1800 AF avail ; 1926 LM w/Jonathan re cnfm; 2037 Jonathan cnfm; 2040 ack cnfm; LM w/AF; 12/8/2025 1219 CM 2nd msg w/AF; 1301 AF ack cnfm
📅
Vendormate
Feb 17, 2026 6:00am – 2:00pm
Work Order: WO-01318893
Location: UCSF Medical Center
Address: 745 Parnassus Ave, San Francisco, CA 94122
Contact Name: Jonathan Pierre
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005NQa1YAG
📅
Vendormate
Feb 18, 2026 6:00am – 2:00pm
Work Order: WO-01318893
Location: UCSF Medical Center
Address: 745 Parnassus Ave, San Francisco, CA 94122
Contact Name: Jonathan Pierre
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005NQa1YAG
📅
Vendormate
Feb 19, 2026 8:00am – 4:00pm
Work Order: WO-01318893
Location: UCSF Medical Center
Address: 745 Parnassus Ave, San Francisco, CA 94122
Contact Name: Jonathan Pierre
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005NQa1YAG
📅
Vendormate
Feb 20, 2026 8:00am – 4:00pm
Work Order: WO-01318893
Location: UCSF Medical Center
Address: 745 Parnassus Ave, San Francisco, CA 94122
Contact Name: Jonathan Pierre
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005NQa1YAG
Timeline
📋
▶
3
Work Order Created Dec 4, 7:28 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From:Entered
To:Scheduled
Duration in Previous:0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From:Scheduled
To:Ready for Scheduling
Duration in Previous:1m
⏳2.6 business days
👷
▶
2
Technician Assigned Dec 8, 1:30 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling
To:Scheduled
Duration in Previous:3d 18h
🚨51.0 business days
⏱️
▶
2
37x Labor Added Feb 21, 6:11 PM
37x Labor Added → Status: Completed
✔️
Status: Completed by Amy Fernandez
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:75d 4h, 0m
⏳4.0 business days
📄
Status: Ready to Bill by Wayne RushFeb 26, 12:26 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 18h
📨
Status: Invoice Pending by Timothy AmburgeyFeb 26, 1:36 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1h 9m
⏳3.0 business days
💰
▶
2
Status: Invoiced Mar 2, 9:22 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254990
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 50.7 business days (threshold: 2.0 business days)
Exceeded by 48.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)