📍 UCSF Medical Center — 745 Parnassus Ave, San Francisco CA, 94122
Dec 4, 2025 → Feb 21, 2026
✅ Completed
PSMLast business day of December 2025
Target:Dec 31, 2025
🕐 Clock stopped: Completed (Feb 21)
✗ SLA Missed (52d late)
Dispatch0.0d
Coordinators56.7d
Billing2.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
56.7 days
Over SLA
Billing
2.8 days
Over SLA
Created: Dec 5, 2025
Due: Dec 31, 2026
Completed: Feb 21, 2026 (313 days early)
📅
56.0 daysTotal Age
⏱️
54.7d in ScheduledLongest Stage
🔄
7 transitionsStatus Changes
⚠️
57.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
37 linesWork Details
🚩
5 visitsOn-Site Trips
📋
CoordinatorScheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1Feb 16, 2026
Visit 2Feb 17, 2026
Visit 3Feb 18, 2026
Visit 4Feb 19, 2026
Visit 5Feb 20, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay54.7 days stuck in "Scheduled"
⏱️
Total Delay57.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
54.7d / 2.0d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/4/2025 NNL ; 1800 AF avail ; 1926 LM w/Jonathan re cnfm; 2037 Jonathan cnfm; 2040 ack cnfm; LM w/AF; 12/8/2025 1219 CM 2nd msg w/AF; 1301 AF ack cnfm
📅
Vendormate
Feb 17, 2026 6:00am – 2:00pm
Work Order: WO-01318893
Location: UCSF Medical Center
Address: 745 Parnassus Ave, San Francisco, CA 94122
Contact Name: Jonathan Pierre
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005NQa1YAG
📅
Vendormate
Feb 18, 2026 6:00am – 2:00pm
Work Order: WO-01318893
Location: UCSF Medical Center
Address: 745 Parnassus Ave, San Francisco, CA 94122
Contact Name: Jonathan Pierre
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005NQa1YAG
📅
Vendormate
Feb 19, 2026 8:00am – 4:00pm
Work Order: WO-01318893
Location: UCSF Medical Center
Address: 745 Parnassus Ave, San Francisco, CA 94122
Contact Name: Jonathan Pierre
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005NQa1YAG
📅
Vendormate
Feb 20, 2026 8:00am – 4:00pm
Work Order: WO-01318893
Location: UCSF Medical Center
Address: 745 Parnassus Ave, San Francisco, CA 94122
Contact Name: Jonathan Pierre
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005NQa1YAG
Timeline
📋
▶
3
Work Order Created Dec 4, 7:28 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From:Entered
To:Scheduled
Duration in Previous:0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From:Scheduled
To:Ready for Scheduling
Duration in Previous:1m
⏳2.6 business days
👷
▶
2
Technician Assigned Dec 8, 1:30 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling
To:Scheduled
Duration in Previous:3d 18h
🚨55.0 business days
⏱️
▶
2
37x Labor Added Feb 21, 6:11 PM
37x Labor Added → Status: Completed
✔️
Status: Completed by Amy Fernandez
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:75d 4h, 0m
⏳4.0 business days
📄
Status: Ready to Bill by Wayne RushFeb 26, 12:26 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 18h
📨
Status: Invoice Pending by Timothy AmburgeyFeb 26, 1:36 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1h 9m
⏳3.0 business days
💰
▶
2
Status: Invoiced Mar 2, 9:22 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254990
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 54.7 business days (threshold: 2.0 business days)
Exceeded by 52.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)