Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318894 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 UCSF Medical Center — 745 Parnassus Ave, San Francisco CA, 94122

Dec 4, 2025 → Mar 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (39 biz days late)
Active: 57 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
▶ Clock Running
Status: Created
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 5 → Dec 8, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 1 of ? biz days used
55d
▶ Clock Running
Status: Scheduled
Dec 8 → Mar 1, 2026
55 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Completed
Mar 1 → Mar 1, 2026
0 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Closed
Mar 1 → Mar 2, 2026
1 business day (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 57 of ? biz days used
Created: Dec 5, 2025 Completed: Mar 2, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Dec 5 Created ▶ Running 0 0
Dec 5 → Dec 8 Scheduled ▶ Running 1 1
Dec 8 → Dec 8 Ready for Scheduling ▶ Running 0 1
Dec 8 → Mar 1 Scheduled ▶ Running 55 56
Mar 1 → Mar 1 Completed ▶ Running 0 56
Mar 1 → Mar 2 Closed ▶ Running 1 57
Mar 2 → Mar 2 Scheduled ▶ Running 0 57
Coordinators 57.9d
Billing 3.3d
✗ SLA Missed
Coordinators
57.9 days
Over SLA
Billing
3.3 days
Over SLA
Created: Dec 5, 2025 Due: Dec 31, 2026 Completed: Mar 2, 2026 (304 days early)
📅
58.0 days Total Age
⏱️
55.7d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
57.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
37 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 23, 2026
Visit 2 Feb 24, 2026
Visit 3 Feb 25, 2026
Visit 4 Feb 26, 2026
Visit 5 Feb 27, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 55.7 days stuck in "Scheduled"
⏱️
Total Delay 57.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
57.7d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/4/2025 NNL ; 1800 AF avail ; 1926 LM w/Jonathan re cnfm; 2037 Jonathan cnfm; 2040 ack cnfm; LM w/AF; 12/8/2025 1219 CM 2nd msg w/AF; 1301 AF ack cnfm

Timeline

📋
▶
2 Work Order Created Dec 4, 7:30 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
⏳ 2.6 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Dec 8, 12:19 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 3d 16h
👷
▶
2 Technician Assigned Dec 8, 1:32 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1h 13m
🚨 52.0 business days
⏱️
21x Labor Added Feb 23, 12:10 PM
Type: Labor, Expenses
Status: Open
Qty: 11
⏳ 3.0 business days
⏱️
4x Labor Added Feb 25, 7:33 PM
Type: Labor
Status: Open
Qty: 0.75
⏱️
2x Labor Added Feb 26, 3:30 PM
Type: Labor
Status: Open
Qty: 0.75
⏳ 2.0 business days
⏱️
4x Labor Added Feb 27, 8:04 PM
Type: Labor
Status: Open
Qty: 0.75, 4, 9
⏳ 0.5 business days
✔️
Status: Completed by Amy Fernandez Mar 1, 2:32 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 83d 0h, 0m
🗓️
Status: Scheduled by Kim Witt Mar 2, 9:00 AM
From: Closed
To: Scheduled
Duration in Previous: 18h 27m
⏱️
▶
3 2x Labor Added Mar 2, 9:11 AM
2x Labor Added → 4x Labor Added → Status: Completed
⏱️
4x Labor Added
Type: Labor
Status: Open
Qty: 3, 5
✔️
Status: Completed by Amy Fernandez
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 13m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 5, 4:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 7h
📨
Status: Invoice Pending by Timothy Amburgey Mar 6, 11:11 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 45m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 9, 5:30 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255862

Bottlenecks

Scheduled
Duration: 55.7 business days (threshold: 2.0 business days)
Exceeded by 53.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Amy Fernandez
Scheduled
Feb 24, 12:00 PM
Created
Dec 4, 7:30 PM
Invoice #
SM-255862

Work Details (37)

Name Type Status Qty Amount Date
WL-03116121 Labor Open 11 $440.00 Feb 23, 12:10 PM
WL-03116122 Expenses Open 1 $158.70 Feb 23, 12:10 PM
WL-03116123 Expenses Open 1 $68.00 Feb 23, 12:10 PM
WL-03116124 Expenses Open 1 $52.57 Feb 23, 12:10 PM
WL-03116125 Expenses Open 1 $200.29 Feb 23, 12:10 PM
WL-03116126 Expenses Open 1 $33.72 Feb 23, 12:10 PM
WL-03116127 Expenses Open 1 $68.00 Feb 23, 12:10 PM
WL-03116128 Expenses Open 1 $53.34 Feb 23, 12:10 PM
WL-03116129 Expenses Open 1 $236.39 Feb 23, 12:10 PM
WL-03116130 Expenses Open 1 $40.94 Feb 23, 12:10 PM
WL-03116131 Expenses Open 1 $68.00 Feb 23, 12:10 PM
WL-03116132 Expenses Open 1 $44.45 Feb 23, 12:10 PM
WL-03116133 Expenses Open 1 $236.39 Feb 23, 12:10 PM
WL-03116134 Expenses Open 1 $40.96 Feb 23, 12:10 PM
WL-03116135 Expenses Open 1 $68.00 Feb 23, 12:10 PM
WL-03116136 Expenses Open 1 $41.81 Feb 23, 12:10 PM
WL-03116137 Expenses Open 1 $289.96 Feb 23, 12:10 PM
WL-03116138 Expenses Open 1 $43.24 Feb 23, 12:10 PM
WL-03116139 Expenses Open 1 $68.00 Feb 23, 12:10 PM
WL-03116140 Expenses Open 1 $25.67 Feb 23, 12:10 PM
WL-03116141 Expenses Open 1 $33.69 Feb 23, 12:10 PM
WL-03120210 Labor Open 0.75 $30.00 Feb 25, 7:33 PM
WL-03120212 Labor Open 0.75 $30.00 Feb 25, 7:33 PM
WL-03120213 Labor Open 0.75 $30.00 Feb 25, 7:33 PM
WL-03120215 Labor Open 0.75 $30.00 Feb 25, 7:33 PM
WL-03121519 Labor Open 0.75 $30.00 Feb 26, 3:30 PM
WL-03121521 Labor Open 0.75 $30.00 Feb 26, 3:30 PM
WL-03124196 Labor Open 0.75 $30.00 Feb 27, 8:04 PM
WL-03124197 Labor Open 4 $830.00 Feb 27, 8:04 PM
WL-03124198 Labor Open 0.75 $30.00 Feb 27, 8:04 PM
WL-03124199 Labor Open 9 $360.00 Feb 27, 8:04 PM
WL-03125743 Labor Open 3 $830.00 Mar 2, 9:11 AM
WL-03125744 Labor Open 5 $76.00 Mar 2, 9:11 AM
WL-03125748 Labor Open 3 $830.00 Mar 2, 9:13 AM
WL-03125749 Labor Open 5 $76.00 Mar 2, 9:13 AM
WL-03125750 Labor Open 3 $830.00 Mar 2, 9:13 AM
WL-03125751 Labor Open 5 $76.00 Mar 2, 9:13 AM

Details