Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318897 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Winter Park — 200 N Lakemont Ave, Winter Park FL, 32792

Dec 5, 2025 → Mar 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (35 biz days early)
Active: 65 biz days
🕐 Clock stopped: Completed (Mar 12, 2026)
63d
▶ Clock Running
Status: Created
Dec 5 → Mar 10, 2026
63 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 10 → Mar 12, 2026
2 business days (counted)
Running total: 65 of ? biz days used
Created: Dec 5, 2025 Completed: Mar 12, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 10 Created ▶ Running 63 63
Mar 10 → Mar 12 Assigned ▶ Running 2 65
Dispatch 64.0d
Coordinators 2.2d
Field Work 2.0d
Billing 21.0d
✓ SLA Met
Dispatch
64.0 days
Over SLA
Coordinators
2.2 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
21.0 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 15, 2026 (46 days early)
📅
67.0 days Total Age
⏱️
64.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
88.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 64.0 days stuck in "Entered"
⏱️
Total Delay 88.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
64.0d / 0.5d SLA
Assigned
2.2d / 0.5d SLA
Completed
2.0d / 1.0d SLA
Closed
4.3d / 1.0d SLA
Billing Review
21.0d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/19/26 YCampos - Placing WO in BR due to downtime.

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01318897
Type: Upgrade
Priority: PC
🚨 64.0 business days
👷
▶
2 Technician Assigned Mar 10, 1:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 95d 11h
⏳ 2.0 business days
⏱️
4x Labor Added Mar 11, 10:37 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 0.75, 18
✔️
Status: Completed by Derick Velazquez Mar 11, 11:11 PM
From: Assigned
To: Completed
Duration in Previous: 1d 9h
⏳ 2.1 business days
🏁
Status: Closed by Derick Velazquez Mar 15, 3:57 PM
From: Completed
To: Closed
Duration in Previous: 3d 16h
⏳ 4.0 business days
💵
Status: Billing Review by Yecenia Campos Mar 19, 10:13 PM
From: Closed
To: Billing Review
Duration in Previous: 4d 6h
🚨 21.2 business days
📄
Status: Ready to Bill by Yecenia Campos Apr 17, 9:33 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 28d 23h
📨
▶
3 Status: Invoice Pending Apr 17, 9:46 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-259617
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Entered
Duration: 64.0 business days (threshold: 4.0 business hours)
Exceeded by 63.5 business days
Assigned
Duration: 2.2 business days (threshold: 4.0 business hours)
Exceeded by 1.7 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Billing Review
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-259617

Work Details (4)

Name Type Status Qty Amount Date
WL-03140539 Labor Open 0.5 $0.00 Mar 11, 10:37 PM
WL-03140540 Labor Open 0.5 $0.00 Mar 11, 10:37 PM
WL-03140541 Labor Open 0.75 $56.48 Mar 11, 10:37 PM
WL-03140542 Travel Open 18 $0.00 Mar 11, 10:37 PM

Details