Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318906 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Winter Park — 200 N Lakemont Ave, Winter Park FL, 32792

Dec 5, 2025 → Mar 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (34 biz days early)
Active: 66 biz days
🕐 Clock stopped: Completed (Mar 13, 2026)
65d
▶ Clock Running
Status: Created
Dec 5 → Mar 12, 2026
65 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 12 → Mar 13, 2026
1 business day (counted)
Running total: 66 of ? biz days used
Created: Dec 5, 2025 Completed: Mar 13, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Mar 12 Created ▶ Running 65 65
Mar 12 → Mar 13 Assigned ▶ Running 1 66
Dispatch 66.0d
Coordinators 1.7d
Field Work 0.5d
Billing 14.1d
✓ SLA Met
Dispatch
66.0 days
Over SLA
Coordinators
1.7 days
Over SLA
Field Work
0.5 days
Billing
14.1 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 15, 2026 (46 days early)
📅
67.0 days Total Age
⏱️
66.0d in Entered Longest Stage
🔄
9 transitions Status Changes
⚠️
88.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 66.0 days stuck in "Entered"
⏱️
Total Delay 88.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
66.0d / 0.5d SLA
Assigned
1.7d / 0.5d SLA
Completed
0.5d / 1.0d SLA
Closed
11.4d / 1.0d SLA
WO Correction Needed
0.1d
Billing Review
14.0d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/30/26 Ycampos - Updated labor line to downtime. Placed in BR due to downtime

3/20/26 First labor is downtime. "scouting for carts". Please update for me, as the timesheet locked.


3/19/26 Ycampos - There are two labor lines for the same day, did you mean to enter downtime? Please confirm

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:01 AM
Work Order: WO-01318906
Type: Upgrade
Priority: PC
🚨 66.0 business days
👷
▶
2 Technician Assigned Mar 12, 2:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 97d 12h
⏳ 2.0 business days
⏱️
3x Labor Added Mar 13, 3:42 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 18
✔️
Status: Completed by Derick Velazquez Mar 13, 4:21 PM
From: Assigned
To: Completed
Duration in Previous: 1d 2h
⏳ 1.0 business days
🏁
Status: Closed by Derick Velazquez Mar 15, 6:36 PM
From: Completed
To: Closed
Duration in Previous: 2d 2h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Yecenia Campos Mar 19, 10:12 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 4d 3h
🏁
Status: Closed by Derick Velazquez Mar 19, 11:00 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 48m
⚠️ 7.1 business days
💵
Status: Billing Review by Yecenia Campos Mar 30, 8:40 PM
From: Closed
To: Billing Review
Duration in Previous: 10d 21h
🚨 14.4 business days
📄
Status: Ready to Bill by Yecenia Campos Apr 17, 9:26 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 18d 0h
📨
▶
3 Status: Invoice Pending Apr 17, 9:46 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-259617
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Entered
Duration: 66.0 business days (threshold: 4.0 business hours)
Exceeded by 65.5 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Closed
Duration: 7.1 business days (threshold: 1.0 business days)
Exceeded by 6.1 business days
Billing Review
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:01 AM
Invoice #
SM-259617

Work Details (3)

Name Type Status Qty Amount Date
WL-03143668 Labor Open 0.5 $0.00 Mar 13, 3:42 PM
WL-03143669 Labor Open 0.5 $56.48 Mar 13, 3:42 PM
WL-03143670 Travel Open 18 $0.00 Mar 13, 3:42 PM

Details